Intel® Killer™ Performance Suite Installation failed with error code 1073807364

[Jeff-Blanco]

How do I fix this. I am running Windows 11

[VonM_Intel]

Hi, Jeff-Blanco.

Thank you for posting in our Community.

It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Jeff-Blanco]

I ran the support utility

[VonM_Intel]

Hi, Jeff-Blanco.

Thanks for sharing the SSU logs. The error code "Installation Failed: 1073807364" typically indicates that there was an issue during the installation process of the Intel® Killer™ Performance Suite.

To troubleshoot this, you can try a few steps:

1. Download the latest Intel® Killer™ Performance Suite from Intel Download Center and keep it handy, to install when you’re finished uninstalling the old suite.
2. Double-click the installer for the newest suite. Let it fail. Do not restart your computer, even if asked.
3. Download Microsoft Troubleshooter tool for fixing problems that block programs from being installed or removed
4. Once you have both of those things downloaded, uninstall all Killer products from your Apps and Features menu, which you can access by right-clicking Start.
5. You may encounter that same error – Error 2753. The File ‘xtendsoftapservice.exe’ is Not Marked for Installation – and that is fine. When you do, skip that application, and uninstall any other apps from Killer including Killer Drivers.
6. Now run the tool from Microsoft.
7. For the first menu, click Next
8. After a moment of “Detecting Problems,” it will ask if you are having a problem installing or uninstalling a program. Even if you are trying to update or install the Intel Killer Control Center, the actual problem is happening when the installer attempts to uninstall the old suite. Therefore, you will choose Uninstalling
9. At the next prompt, the program will ask you to choose from a list of programs. Find the Killer-related program on the list. It may not be the same as the one in this screenshot, but choose whichever Killer suite the program finds, and then click the Next button. Click the problematic Killer App, then Next.
10. The tool will then proceed to erase the parts of the Killer suite that the installer was unable to remove from the registry. If the program is not listed, you have the option of choosing “Not Listed,” and the tool may still find the pieces in the registry that need to be removed. However, it is hard to duplicate that particular scenario, so providing a screenshot is not possible, but it is fairly self-explanatory.
11. Once the tool has finished doing its work, you will restart your machine once more, and then install the latest Intel Killer Control Center, which you downloaded previously.
12. If you are unable to fix the issue with this guide, try running through it again, but this time, choose Installing at step 8. This may help clear corrupted files that are not related to Killer components but are still preventing the install.

For further elaboration and visual aids demonstrating the troubleshooting steps mentioned above, you can refer to the following articles:

• Using the Microsoft Tool* to Fix Intel® Killer™ Performance Suite Installation Issues
• Installation Issues For the Latest Killer™ Drivers for Intel® Killer™ Ethernet Adapters
• How to Perform a Clean Installation to Solve Most Intel® Killer™ Performance Suite Issues

Best regards,

Von M.

Intel Customer Support Technician

[NormanS_Intel]

Hello Jeff-Blanco,

I wanted to check if you had the chance to review the information we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer