Intel(R) Wi-Fi 6E AX211 160MHz Connection drops on 5GHz connections

[ValentinosP]

Laptop Hardware specs:

Intel(R) Wi-Fi 6E AX211 160MHz driver version 23.30.0.6

Processor 12th Gen Intel(R) Core(TM) i9-12900H 2.50 GHz

Intel(R) Iris(R) Xe Graphics

Nvidia GeForce RTX3060 Laptop GPU

RAM 16.0 GB

System type 64-bit operating system, x64-based processor

Microsoft Windows specs:

Edition Windows 11 Home

Version 23H2

OS build 22631.3374

Experience Windows Feature Experience Pack 1000.22688.1000.0

Everything is up to date and all settings are set to default.

What i have tried:

• Uninstalling the driver, restarting, installing the latest one
• Playing around with the settings
• Trying different Access points from Local Access points to Hotspots
• Tried older drivers with the same resulting drops on 5GHz
• Power High performance mode doesn't fix the issue.

Let me know for any info required to fix the issue.

[Mike_Intel]

Hello ValentinosP,

Thank you for posting in Intel community Forum.

For me to further investigate this issue, please help provide the following details.

1. What is the brand and model of your laptop?
2. Is it working fine before?
3. If yes, what was the last changes made?
4. Did you upgrade the wireless card of your system to Wi-Fi 6E AX211?
5. If yes, who installed the card to the system?
6. Please help generate the SSU logs of your system. Kindly download the utility here:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ValentinosP]

Hello Mike,

Sorry for the late reply, i've been very busy.

I have attached the SSU logs.

My laptop is an ASUS ROG Strix SCAR 15 (2022) G533ZM

It always had problems with 5GHz networks.

The laptop came with the  wireless card - Wi-Fi 6E AX211.

I have updated to the latest driver 23.40.0.4 and i still experience disconnections.

I have tried WPA-2 and WPA-3(if that matters) but both give me disconnections. Also i tried without security type with no help.

Thank you

Best Regards 

Valentinos P.

[Mike_Intel]

Hello ValentinosP,

Thank you for the quick reply.

Upon checking, you are already using the latest driver.

Have you tried checking this issue with the manufacturer of the laptop which is Asus to check if this is a hardware issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello ValentinosP,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[ValentinosP]

Hello Michael,

I have seen the message and contacted the manufacturer ASUS for information and help on the matter.

They recommended that i install the following drivers and come back to them if i have any issues.

These are the drivers they have given me to try:

• WirelessLan_DCH_ROG_Intel_J_V22.230.0.8_34463
• ASUSSystemControlInterfacev3_ASUS_Z_V3.1.22.0_15528_2
• Bluetooth_ROG_Intel_J_V22.230.0.2_34465

it has been a day with no problems. i will continue checking and come back if the problem appears again.

Best Regards

Valentinos P.

[Mike_Intel]

Hello ValentinosP,

Thank you for the update.

It is good to hear that your system is now stable. Since you are now talking with Asus, we need to to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored.

Best regards,

Michael L.

Intel Customer Support Technician

[ValentinosP]

Hello Michael,

Alright, I will issue another question if anything occurs.

Thank you for the assistance.

Best Regards

Valentinos P.