Intel(R) Wi-Fi 6E AX211 160MHz - struggling to hold WiFi Signal

[MischiefKnight]

Hello - first off, let me say I'm very new to PC gaming and what not, so any answers might need to be dumbed down for me. 

I have a Intel(R) Wi-Fi 6E AX211 160MHz wireless card. Here's my scenario:

The day the Crowdstrike outtage started, the internet in my home has become spotty - I regularly disconnect or have major issues at random times while playing games. This is true for BOTH my gaming PC and work laptop - but it's much more noticeable for my gaming PC. When I'm mid-game it'll be fine for like 10 minutes and then just stall heavily before I get booted from the server. Or on Discord calls, I'll just freeze up internet wise for 30 seconds before I can hear things again. Before that day, I very rarely had issues with this, and nothing changed in my home - like router/PC placement, etc. 

When I take my work laptop to my office, the internet connection issues do not present

My ISP assures me things are okay: "My tools are reporting your Gateway is online with no errors detected. Ping is reporting no latency or packet loss. The connection to the network appears solid."

I checked drivers for Wireless Cards and everything's up to date, and ran updates on all my systems. I pinged in the windows command prompt and got the expected reply.

I do use a VPN, and out of a hypothesis that the VPN is impacted by the Crowdstrike outtage, I've tried playing the games with the VPN both off and on and saw the issue.

Anyone have any thoughts as to what's going on? A friend suggested I reinstall the Wireless card drivers because maybe it got corrupted due to something with Crowdstrike, but I don't know if that would help - nor do I know how to do that in a way that makes me feel confident I wouldn't screw it up forever. 

Thanks!

[JeanetteC_Intel]

Hello MischiefKnight,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Since the issue is noticed for both your gaming PC and your laptop, I would like to know more about your system details to fully understand where the issue truly lies. I would highly appreciate you sharing your system configuration (for both devices) so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe. *Submit both SSU log files from your gaming PC and laptop so I can properly identify them.

1. Scan: Check the box 'Everything'.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save (.txt).

2) Since you mentioned that the internet connection issue is not present when taking your work laptop to your office, this is isolating the issue with your home network. Is there any other available network detected by the system that you may try?

3) Are you able to reproduce the same issue while on a hardwired connection?

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello MischiefKnight,

I'm following up to check whether you have had the chance to review our prior correspondence. Let me know if you have further clarification on the details that I was asking for.

I hope to hear from you soon.

Best regards,

Jeanette C.

Intel Customer Support Technician

[MischiefKnight]

Hello!

Sorry for the delay, I'm on PTO and away from my home where the computer is, so it'll be a while before I can run that test for you. 

I've been in regular contact with my home network ISP and they assure me everything is fine. If I plug into the Ethernet cable, things seem to hold stronger. My laptop at home has also become more reliable. I don't have any other networks available, unfortunately. 

I'll update more as I can.  

Thank you!

[JeanetteC_Intel]

Hello MischiefKnight,

Greetings.

I have taken note of this and will wait for the requested SSU log files then. Any additional important information will be highly appreciated.

I'll wait for your next update then.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello MischiefKnight,

Were you able to check the previous post? 

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello MischiefKnight,

I have been waiting for an update on this issue so I can check on how to proceed with the next steps if still needed. However, I have not heard from you for the past few days, so I will proceed in closing this thread.

Kindly check your email for my final recommendations.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician