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Intel Wifi 6E AX210 l

ssss2
Beginner
410 Views

Motherboard : B550M PRO VDH WIFI

Wi-Fi Adapter : Wavlink WiFi 6E AX5400

Attempted fixes: Updating drivers, Downgrading drivers, Changing driver settings, Reinstalling drivers, Switching PCIe slots, Requesting a replacement card, Clean reinstall drivers

SSU File: 

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10 Replies
n_scott_pearson
Super User
359 Views
These Wireless Card Carrier Cards are very finicky and many won't work in PCIe slots other that the (smallest) x1. Are you sure you've tried it in a x1?
...S
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ssss2
Beginner
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VonM_Intel
Moderator
309 Views

Hi, ssss2.

Thank you for posting in our Community and for providing detailed information about your hardware and the steps you've already taken to troubleshoot the issue. I can see that you've covered a wide range of potential solutions. To further assist you, could you please share a detailed description of the specific issues you're experiencing with your Intel(R) Wi-Fi 6E AX210 Wi-Fi connection (e.g., intermittent connection, slow speeds, disconnects)? Have you encountered any error messages or error code?

 

Have a nice day!

 

Best regards,

Von M.

Intel Customer Support Technician

 

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ssss2
Beginner
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It would frequently disconnect from the internet every 2 minutes or so and I would either have to wait for it to automatically reconnect or manually connect back in. I used to get a Netwtw14 error every time this happened but that is no longer happening.

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VonM_Intel
Moderator
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Hello, ssss2.


Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
169 Views

Hello, ssss2.

It's good to hear the Netwtw14 error is no longer occurring. Since the disconnections are still happening intermittently, let’s try some further troubleshooting steps to see if we can get this fully resolved.

You may visit this link: Intel® Wireless Adapter Keeps Disconnecting from the Network for more troubleshooting fixes.

Best regards,

Von M.

Intel Customer Support Technician

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ssss2
Beginner
109 Views

Attempted fixes: Updating drivers, Downgrading drivers, Changing driver settings, Reinstalling drivers, Switching PCIe slots, Requesting a replacement card, Clean reinstall drivers

 

Sorry, I've already done half the fixes you've listed here, and the other half don't apply to me because I already had it i.e. updated bios, updated windows, etc.

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VonM_Intel
Moderator
115 Views

Hello, ssss2.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
60 Views

Hello, ssss2.

Thank you for detailing the attempted fixes. I will need to conduct additional research on this issue and post an update in this thread once I have more information.


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
38 Views

Hello, ssss2.

Thank you for your patience. I reviewed the motherboard specifications (Page 17) and noted that the preinstalled wireless card is an AX200, but the SSU logs indicate an AX210. Could you please confirm if you replaced the wireless card with an AX210? Additionally, what happened to the AX200? Is the issue occurring only when using the AX210? You also mentioned a Wavlink WiFi 6E AX5400.


If this involves an integration, please be aware of the regulatory information regarding wireless hardware installation or upgrade. Installing or using Intel wireless adapters is subject to country-specific legal regulations. In certain countries, these products can only be installed in systems that have system-level regulatory approval. This approval must be obtained by the manufacturer of the system (OEM/ODM) or the installer of this device.


Best regards,

Von M.

Intel Customer Support Technician


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