Intel driver & support assistant fails to install Bluetooth update

[six-h]

I am advised (and not, as I recall for the first time) that a driver update for my equipment is available:-

Intel® Wireless Bluetooth® Driver for Windows® 10 64-Bit and Windows 11* for Intel® NUC Kits & Mini PCs

Having gone through the performance of downloading, and asking me if I really want to update to this offered version and replying in the affirmative, I am then asked if I want a typical, bespoke or complete installation.

Selecting "Typical" the support assistant then appears to "install" the update finally announcing that "the update has failed"!

No explanation, just that the update has "failed"

Just what is the point in having this piece of software on my machine when it lies dormant for years and occasionally prompts me to install an updated BT driver which always fails to install?

Grrr!

[LeonWaksman]

In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.

Leon

[TheSaid]

I have the exact same issue, and I know where this begin. When I installed Armory Crate from Asus. I have a z790E gaming Wifi. Since that day, there has been many errors in some software updates. For example: Ai suite installation or Fan Xpert as you wish to call it, presents an error message. 

Now, whenever I run the Intel Driver and Support app in Windows, it shows the BT driver as not installed and as an "error". Eventhough BT works "well" with the majority of devices, I cant pair Xbox Controllers, while Gulikit controllers can be paired no problem.

Im attaching the scan you requested above.

Thanks in advance. 

[LeonWaksman]

Hello @TheSaid 

Your computer has AX210 WiFi adapter installed. Try to install the BT driver manually performing "clean installation":

1. Go to Device Manager.
2. Expand the Bluetooth category.
3. Right-click your Intel Wireless Bluetooth and choose to uninstall it.
4. Make sure to the option to Delete the driver software for this device is selected.
5. Restart your computer.

The latest BT Driver for your adapter is version 23.40.0. Download the BT-23.40.0-64UWD-Win10-Win11.exe and run the installation. 

Leon

[danibluum]

Hello,

I happen to have the same problem. This is the result of the scan you're asking for in my case.

[LeonWaksman]

Hello @danibluum 

Your NUC is equipped with AC8260 adapter. There is a bug in IDSA trying to install not compatible driver. So, hide this update and the IDSA will not bother you any more. 

Install the BT driver manually. The latest driver for your adapter is version 22.200.0. Download the BT-22.200.0-64UWD-Win10-Win11.exe file and double click on the downloaded file to start the installation.

Leon

[RonByers]

I too am having a similar issue with the Intel Driver & Support Assistant telling me that there is an update for Intel® Wireless Bluetooth® Drivers for Intel® Dual Band Wireless-AC 8260 and Intel® Dual Band Wireless-AC 8265. When I update it fails with the message that I can not downgrade from version 22.150.0.6 to version 22.200.0.2.

I spent close to an hour on Support Chat, ran the SSU scan and submitted it then was advised I do not need to upgrade to the new version because they had the same something (I don't recall what he said but it seemed they had the same base?)

Several times I asked what to do about the Intel Support Assistant notifications... which know get regularly.... and they evaded answering. I even asked if I should uninstall the app and still no answer.

Clearly there is an issue but it seems Intel Support is not interested in taking responsibility or provided clear answers on what to do with an app that offers updates that FAIL.