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Network Adapter keep not working while playing game

kai97
Beginner
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So lately my Laptop which is MSI GF63 , it’s Network Adapter started acting weirdly. It keep stop running while I play high graphic and memory game, last 2 month it didn’t happen like this. When I check it properties it have Code10/43 error popping up.

 

My Network Adapter is Intel Wi-Fi 6 AX201 2.4Ghz

 

I want to know what cause this issue, is it because of my driver(I try update, disable, and reinstall many time now) or my hardware Is there any way to fix this problem.

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n_scott_pearson
Super User
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Did you follow the clean install instructions. Here's my algorithm for doing so:

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and Wireless driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
  2. Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note this Wireless disable *must* be of type that will persist and stay disabled across reboots.
  1. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip forward to Step 6.
  2. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  3. Manually reboot your computer, keeping Internet access disabled throughout.
  4. From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX201 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an Intel driver associated with it. If neither is the case, skip forward to Step 10.
  5. Right click on the entry for Intel Wi-Fi 6 AX201 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  6. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  7. Go back to Step 5.
  8. Install the downloaded Bluetooth driver package (my rule: always install Bluetooth first).
  9. Install the downloaded Wireless driver package.
  10. Manually shutdown and reboot your computer.
  11. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  12. Test.

Note that it sometimes takes multiple uninstall (and reboot) cycles to clean out the old installations, so don't give up on the process. If you get to, say, 10 cycles, stop there and attempt the installation of the latest drivers.

Hope this helps,

...S

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