Problem with Intel WIFI AX201 160MHz and Bluetooth, it is disabled.

[Carlos_Navarro]

I have a problem with the Intel Wi-fi AX201 160MHz device and the Bluetooth too and since April and I get the error in Windows 43 and 10 and sometimes it has worked for me to uninstall them and reinstall them on the Intel support page and sometimes It doesn't work and I'm already tired of why that happens, I even use external adapters to use the Wifi on my Asus F15 FX506LI laptop.

And I attach images of what happens and I am from Mexico so everything will be in Spanish.

[AlfredoS_Intel]

Hi Carlos_navarro,

Thank you for posting in Intel Communities.

Facing the issue that you are getting for a long time can be really exhausting. We will work with you to find a lasting solution to your concern.

After checking all the information that you provided, please see our suggestions below:

1. We have specifically published an article for issues like this titled, Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices. The most effective of the recommendations there are the Cold Reboot, using Asus released drivers instead of our drivers, updating your system’s BIOS to resetting BIOS to defaults.

2. Please note that it would be best if you reach out to Asus for steps involving updating your system’s BIOS or resetting it to defaults.

3. Should the steps listed fail to resolve the issue still, kindly communicate with Asus to get assistance from them for a possible hardware issue.

We will wait for your update regarding the results of our observations.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Carlos_navarro,

We are just following up.

It looks like you need more time to check with your system manufacturer since we have not heard from you. 

Should we not hear from you, our system may automatically close the thread.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Carlos_navarro, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician