WIFI IS NOT SHOWING

[Lengjay]

My WIFI system suddenly disappeared. My device manager is not  detecting any presence of wireless driver. I tried downloading and installing Intel dual band wireless ac product,  I even tried to reset the PC but still no success. Help out Please

HP ProBook 650 G1 Notebook PC (ENERGY STAR)

Windows 10 pro (64 bit)

[DeividA_Intel]

Hello Lengjay,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your wireless adapter.  

In order to better assist you, please provide the following:  

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

2. Is the Bluetooth working?   

3. What is the BIOS version installed?

4. What is the Windows 1o version and build?

5. What is the brand and model name of your wireless adapter?

6. Was the Wi-Fi working before? When did the issue start?

Regards,  

Deivid A. 

Intel Customer Support Technician

[DeividA_Intel]

Hello Lengjay, 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Jose_Intel]

Hello Lengjay

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.