Wi-Fi Package driver 23.90.0.2 crashes w/o BSOD

[Arizonajoe]

Re:Windows 11* Wi-Fi package drivers 23.90.0 for the Intel® Wi-Fi 7/Wi-Fi 6E/Wi-Fi 6 and Intel® 9000 series Wireless Adapters

Version:
23.90.0.2Release date:
November 11, 2024Size:
43.79 MB

Installed via Intel Driver & Support Assistant on November 20, 2024

Computer: Motherboard ROG STRIX Z790-E GAMING WIFI

TCP/IP driver crash from wireless driver caused system to freeze with NO BSOD. FK1+ Zowie Mouse unresponsive, followed by auto-reboot.

Crashdump contents attached as .jpg.

I replaced my Wireless driver (which I am not using since I am hardwired with CAT7 Ethernet)

with generic Microsoft driver until resolution is provided.

Thank you.

Arizonajoe

[RobbieR_Intel]

Hello Arizonajoe,

Thank you for reaching out and sharing the details of the issue you're encountering. I understand how frustrating system crashes can be.

Please perform a ⁠Clean Installation of Wireless Drivers and kindly update your driver to the version provided by your Original Equipment Manufacturer, to access the said driver, please see ⁠ROG STRIX Z790-E GAMING WIFI Driver. Your Manufacturer may include customization in their drivers to ensure optimal performance and compatibility with your specific hardware.

Kindly let me know if the issue persists so that we can continue on working on a resolution.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Arizonajoe,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Arizonajoe,

I would recommend contacting ⁠ASUS Support for further assistance with the crash being encountered. With that being said, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician