WindowsUpdate1903後 Intel Dual Band Wireless-AC Adapter 3168

[KMika2]

WindowsUpdate1903後の後、 Intel Dual Band Wireless-AC Adapter 3168　のイベントタブに以下のメッセージが表示され、Wi-Fi接続できません。

デバイス PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\0C5415FFFF28A1DB00 を使用するには、さらにインストールが必要です。

[AlHill]

Try the latest driver:

https://downloadcenter.intel.com/download/29082?product=94854

Doc

[KMika2]

Hi Hill..

Thank you for quick response.

But my PC network status is not changed,

I add Setting Information, please support me How to operat in this case.

Best regards Kumi

[AlHill]

What is the model number of your device/motherboard?

Are you a laptop or desktop?

If you are a laptop, you must contact the manufacturer of your laptop for support.

Doc

[KMika2]

Hi!

I filed output of diagX, Please check the file.

Best Regards, Kumi.

[KMika2]

Thank you for your support.Tomorrow, I will use a WiFi connection to verify after switching the system at the customer site.I was inquired whether it would be possible to deal with the problem without initializing the system.I hope that the PC will be connected to the network with a simple response.

[KMika2]

​And Microsoft Wi-Fi Direct Virtual Adapter is added even if I turn it off, and it is used in wired LAN, but it is unstable.

[KMika2]

Additional Information

BIOS Mode UEFI

BASE Board HP 8377/KBC Version 02.32.00

[AlHill]

Since you have a laptop, you need to contact HP for assistance. They are responsible for your support.

Also, use the drivers provided by HP.

Doc

[KMika2]

​Thank you for the advice.

If you have any questions, wait for a solution.

[KMika2]

​I installed KB4515383/KB4515384 manually, but the situation is not change.

Please let me know if there are other challenges you can take on.

Is it OK, Intel Dual Band Wireless-AC Adapter is for Wi-Fi and Microsoft Wi-Fi Direct Virtual Adapter is for wired LAN?

Microsoft Wi-Fi Direct Virtual Adapter is OK, Intel Dual Band Wireless-AC Adapter is not work.

[KMika2]

​Please Anyone Support me.

<WiFi_21.40.2_Driver64_Win10.exe>

Configure "Intel Dual Band Wireless-AC Adapter"

But propaty-event tab:\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\0C5415FFFF28A1DB00 を使用するには、さらにインストールが必要です。

(need add install operation)

<WiFi_21.10.1_PROSet64_Win10.exe>

"Intel Dual Band Wireless-AC Adapter" not Configure.

My colleague's PC had same WindowsUpdate1903 trouble, but Wi-Fi Adapter is microsoft's. and It resolved with Auto Windows Update .

My PC don't update Auto now.

[KMika2]

<evnet viewer>​デバイス PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\0C5415FFFF28A1DB00 の開始中に問題が発生しました。

ドライバー名: oem41.inf

問題の状態: 0x

[AlHill]

Contact HP for support. Also, update not working and 1903 issues are a Microsoft problem.

Doc

[KMika2]

​Intel Dual Band Wireless-AC Adapter Driver (sp96200.exe) Installed.

<Even>

Device configured oem75.inf

Device not started Netwtw04

Device installed Netwtw04.inf_amd64_180a27288deac2ce

Driver services added Netwtw04

Driver service added vwifibu

Device installed netwtw04.ind_amd64_16c38da95b2b7eb7 Driver Management Enables Device Instance ID PCIVEN_8086 &DEV_24FB&SUBSYS_21108086 &REV_10 /0C5415FFFF28A1DB00 Driver netwtw04.ind_amd64_180a27288deac2c

The process of installing 16c38da95b2b7eb7 ended with 0x0

<Driver Ditail>

PIC Error Report 0000000

PCI Uncorrectable Error Severity 00462031

Device configured oem75.inf

Device not started Netwtw04

Device installed Netwtw04.inf_amd64_180a27288deac2ce

Driver services added Netwtw04

Driver service added vwifibu

Device installed netwtw04.ind_amd64_16c38da95b2b7eb7 Driver Management Enables Device Instance ID PCIVEN_8086 &DEV_24FB&SUBSYS_21108086 &REV_10 /0C5415FFFF28A1DB00 Driver netwtw04.ind_amd64_16c38da95b2b7eb7The process of installing 16c38da95b2b7eb7 ended with 0x0

PIC Error Report 00000007

PCI Uncorrectable Error Severity 00462031

[AndrewG_Intel]

Hello KMika2,

Thank you for posting on the Intel® communities.

We would like to inform you that we only provide support in English and we use a translation tool for your post. Also, we might not be able to translate screenshots not shown in the English language.

We noticed from the last post that you install the Original Equipment Manufacturer (OEM) driver, in this case, from HP. We would like to know if the issue is solved after installing the OEM driver.

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

[KMika2]

​Hi!

the message "Your Intel software is up to date. "

https://www.intel.com/content/www/jp/ja/support/intel-driver-support-assistant.html

Windows Auto Configuration

sp96200.exe

WiFi_21.40.2_Driver64_Win10.exe

[AndrewG_Intel]

Hello KMika2,

Could you please confirm if the issue persists or is it solved after installing the latest driver as per the link you referenced?

If the issue persists, please run the Intel® System Support Utility (Intel® SSU) and attach the report (.txt file) to this thread.

1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

2- Open the application and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3- To save your scan, click Next and click Save.

4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

[KMika2]

Thank you for your support.

I'll send the file. Please, Check it.

The MAC address has been changed to XX.

 <Device Manager>

  - "Intel(R) Dual Band Wireless-AC 3168" netwtw04.inf

  - "Microsoft Wi-Fi Direct Virtual Adapter" netvwifimp.inf --->?①

  - "Microsoft Wi-Fi Direct Virtual Adapter #2" netvwifimp.inf --->?①

  - "Realtek PCIe GBE Family Controller" oem15.inf

※Delete tow① devices, after reboot the PC, two① configured.

<ipconfig> not cable LAN 

Ethernet Adapter Ethernet: <--- IP set with cable LAN

  Media Status. . . . . . . . . . . .: Media don't connect

  DNS Sufix         . . . . .:

Ethernet Adapter Local Area Connection* 3:

  Media Status. . . . . . . . . . . .: Media don't connect

  DNS Sufix         . . . . .:

Wireless LAN adapter Wi-Fi:

  Media Status. . . . . . . . . . . .: Media don't connect

  DNS Sufix         . . . . .:

Wireless LAN adapter Local Area Connection* 8:

  Media Status. . . . . . . . . . . .: Media don't connect

  DNS Sufix         . . . . .:

Wireless LAN adapter Local Area Connection* 11:

  DNS Sufix          . . . . .:

  LinkeD Local IPv6 Adress  . . . . .: fe80::7597:fe98:db8e:4f76%39

  IPv4 Adress  . . . . . . . . . . . .: 192.168.137.1

  Subnet Mask    . . . . . . . . . .: 255.255.255.0

  Default Gatway     . . . . . . .:

Best Regards, K.M

[AndrewG_Intel]

Hello KMika2,

Thank you for the report provided.

We would like to recommend a clean installation of the Wireless driver following the steps below:

1- Download the latest system-specific driver from the Original Equipment Manufacturer (OEM), in this case, from HP website*, driver version 21.10.0.5*.

2- Disconnect the system from the Internet.

3- Uninstall the Intel® PROSet/Wireless Software. You may skip this step if you don't see Intel® PROSet/Wireless Software under Programs and Features.

• Open Programs and Features (Uninstall a program) from the Control Panel.
• Select Uninstall or Change and then Remove.
• When prompted, choose to discard settings.

4- Proceed to the next step if you start seeing the same version of the driver installed automatically after it’s uninstalled:

• Go to Device Manager.
• Expand the Network Adapters category
• Right-click your Intel Wireless Adapter and choose to uninstall it
• Make sure to select the option to Delete the driver software for this device

5- Restart your computer.

6- Locate the driver you downloaded back in Step 1. Run as administrator, and follow the wizard to completion.

7- Reconnect to the Internet.

If the issue persists, you can try the following:

a- Repeat steps from 1 to 7 using the Intel® generic driver, the latest package version is 21.40.2 (driver version is 19.51.24.3).

b- You can contact HP support* for assistance regarding BIOS update. There is a newer BIOS version available (01.08.01) and it may include fixes regarding Wireless issues or performance.

c- You can check also with HP support for additional steps to see if the issue could be related to a hardware issue on the Wireless Adapter.

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third party endorsement of Intel® or any of its products is implied.

[KMika2]

​Hi

I chose and tried to install, but it is the same situation.

1. "Intel(R) Dual Band Wireless AC 3168" netwtw04.inf

2. "Microsoft Wi-Fi Direct Virtual Adapter" netvwifimp.in ---f.>1

3. "Microsoft Wi-Fi Direct Virtual Adapter #2" netvwifimp.inf --->(2)

4. "Real Tech PCIe GBE Family Controller" oem15.inf

(1) and (2) have the following different values.

- Event log information

- UI number

- Address

- Installation date

- Driver Key Physical Device Object Name

I asked HP Support how to erase it, but she said that "initialize the system" is the only way.

we are sorry.

Best Regards, K.M