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Hello hocdarkestwhite,
Thank you for posting on the Intel® communities. I understand you are having issues with your Intel® Killer™ Wi-Fi 6 AX1650.
In order to better assist you, please provide the following:
1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.
- Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?
3. Have you seen this option before in the tool?
4. Are experiencing any issues with the Intel Killer Wi-Fi 6 AX1650i?
Regards,
Deivid A.
Intel Customer Support Technician
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yes this is orignal adaptor came pre install
yes in previous versions this option available
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Hello hocdarkestwhite,
Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.
Regards,
Deivid A.
Intel Customer Support Technician
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Hello hocdarkestwhite,
We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.
Regards,
Deivid A.
Intel Customer Support Technician
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