AI Analytics Toolkit RHEL8 error loading Python lib libpython3.9.so: dlopen: libpython3.9.so

[RobbieTheK]

Loading Anaconda Python 3.9.12 and making sure to source setvars.sh and attempting install via this command:

 sudo sh l_AIKit_p_2023.1.1.48862_offline.sh -f /local  --silent -a --eula accept  --install-dir "/path/to/intel-oneAPI-toolkit/AI-Analytics-Toolkit" --download-cache "/local"  --cli

This error happens:

During the execution of the application '/local/intel.oneapi.lin.python3,v=2023.1.0-46399/exec_script.sh' with arguments '/path/to/intel-oneAPI-toolkit/AI

-Analytics-Toolkit' errors were received:

+ INSTALLDIR=/path/to/intel-oneAPI-toolkit/AI-Analytics-Toolkit

+ SCRIPTS=''\''/path/to/intel-oneAPI-toolkit/AI-Analytics-Toolkit'\''/intelpython/latest/extract_packages_ipy.sh '\''/path/to/intel-oneAPI-toolkit/AI-Ana

lytics-Toolkit'\''/conda_channel/linux-64;'\''/path/yo/intel-oneAPI-toolkit/AI-Analytics-Toolkit'\''/intelpython/latest/setup_scripts/.setup_ipy.sh'

+ IFS=';'

+ for script in ${SCRIPTS}

+ echo ''\''/path/to/intel-oneAPI-toolkit/AI-Analytics-Toolkit'\''/intelpython/latest/extract_packages_ipy.sh '\''/path/to/intel-oneAPI-toolkit/AI-Analyt

ics-Toolkit'\''/conda_channel/linux-64'

+ xargs /bin/sh

/path/opt/intel-oneAPI-toolkit/AI-Analytics-Toolkit

+ for script in ${SCRIPTS}

+ echo ''\''/path/opt/intel-oneAPI-toolkit/AI-Analytics-Toolkit'\''/intelpython/latest/setup_scripts/.setup_ipy.sh'

+ xargs /bin/sh

[1460508] Error loading Python lib '/tmp/_MEIRWuZrK/libpython3.9.so': dlopen: /tmp/_MEIRWuZrK/libpython3.9.so: failed to map segment from shared object

xargs: /bin/sh: exited with status 255; aborting

Error: Sequence execution failed.

06/13/2023 12:19:44:873 : 1450194 : MESSAGE : Operation 'intel.oneapi.lin.python3,v=2023.1.0-46399' execution is finished with status Fail.

Also several of these warnings:

WARNING : <ManifestWrapper>: Can not load manifest '/local/l_AIKit_p_2023.1.1.48862_offline/packages/intel.oneapi.lin.condaindex.product,v=2023.1.0-43291/manifest.json', with error: 'Failed to load manifest file.

and near the end:

06/13/2023 12:20:04:467 : 1450193 : MESSAGE : DownloadManager: Completed post request to 'https://ircws.intel.com/wsregcentertools/wsRegCenterISIP.asmx/RecordISIPData?deviceId=00000000-0000-0000-0000-000000000001'.

06/13/2023 12:20:04:467 : 1450193 : MESSAGE : HTTP error string : [Error transferring https://ircws.intel.com/wsregcentertools/wsRegCenterISIP.asmx/RecordISIPData?deviceId=00000000-0000-0000-0000-000000000001 - server replied: ] http code [500] qt code [401]

06/13/2023 12:20:04:467 : 1450193 : MESSAGE : DM response code: [401]

06/13/2023 12:20:04:467 : 1450193 : MESSAGE : SendStatistics: sending anonymous statistics finished with result 11

[ArpanB_Intel]

Hi Rob, please share the below information with us:

- Linux distribution on which you are installing the software

- Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on your system

- Is the installer an online or an offline package?

- Screenshots of the error screen

- Installation Log files

The default path for a log file for a oneAPI installation is: opt/intel/oneapi/logs

The default path for a log file for a Parallel Studio XE installation is: /tmp/intel.pset.<user>.<machine>.<timestamp>.log

We would like to know.

[RobbieTheK]

- Linux distribution on which you are installing the software

RHEL 8 Bright Computing HPC Cluster version 9.1

- Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on your system

We have 2020, 2019 and 2018 available ad hoc as modules, none are loaded during installation.

- Is the installer an online or an offline package?

offline

- Screenshots of the error screen

There is no error screen just error messages that I posted.

- Installation Log files

attached.

- The default path for a log file for a oneAPI installation is: opt/intel/oneapi/logs

I changed the path to where out software is installed which is noted in my original post.

- The default path for a log file for a Parallel Studio XE installation is: /tmp/intel.pset.<user>.<machine>.<timestamp>.log

Sure I had to use a different cache and download directory as our $TMP only has 2 GB. Do you still need ALL of the pm.intel.*.log files or is what I've shared enough?

[ArpanB_Intel]

Rob, thank you for sharing the information with us. We will check the file and share our findings soon.

[ArpanB_Intel]

Rob, the platform RHEL 8 is supported by the Intel® AI Analytics Toolkit.

We suggest you to click here: https://www.intel.com/content/www/us/en/developer/articles/troubleshooting/python-known-issues.html, to check the common known issues & their solutions related to the installation of python packages.

[RobbieTheK]

That page refers to issue with Ubuntu and Windows, we can't be the first to experience this. Please escalate accordingly.

[ArpanB_Intel]

Rob, thank you for the information. We will share an update soon.

[ArpanB_Intel]

Rob, we have been confirmed that the installer does not support terminal size less than 80x24 characters. Could you resize your terminal size to 80x24 characters or greater before launching the installer?

We would like to know.

[ArpanB_Intel]

Rob, unfortunately we were unable to hear back from you.

If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.