Complete Installer Failure

[Brian_G_]

The OneAPI base and HPC toolkits have been working without problems until I recently tried to install an update for both toolkits. This appeared to work but it left the old versions in place.

I Then asked the installer to uninstall the old versions but this failed in some way and has left the installation in a state that causes the installer to fail completely.  The log files are attached.

I really now believe I need to completely uninstall the toolkits and start again so I would appreciate advice on how to do this manually.

    with my regards,

       Brian Gladman

[RahulC_Intel]

Hi Brian, could you please share the below details with us for further investigation.

• Operating System & It's Build number on which you need to install the product.
• Exact Product name and it's version.
• Visual Studio and it's version if installed.
• Screenshot of an error code while uninstalling the product.

[Brian_G_]

HI Rahul,

I have done this in a series of private messages.   I was informed on July 15th that the issue had been passed to a higher team  and that you would get back to me as soon as possible.  I have heard nothing since then.

[RahulC_Intel]

Hi Brian, we have sent you a private message. Kindly check your inbox.

[RahulC_Intel]

Hi Brian, we have sent you a private message. Kindly check your inbox.

[RahulC_Intel]

Hi Brian, unfortunately we were unable to hear back from you. 

If you have any further query, please post a new question as this thread will no longer be monitored by Intel®.