Offline installation of Python 2023.1.0 hangs on Linux RedHat 8.6

[NicolasR]

Hello,

I am trying to install the Python 2023.1.0 product on a Linux server running RedHat 8.6.

I am using the command line as bellow:

sudo sh ./l_pythoni39_oneapi_p_2023.1.0.46399_offline.sh -a -c

It start, and hangs at some point around 87% without notice:

Installation in Progress | Intel® Distribution for Python*
----------------------------------------------------------
Checking integrity license.htm
##################################################### 100%
Installing 15 of 16: Intel® Distribution for Python*
#######################################--------------  87%

It seems however that there is an "installer" process which runs in the background:

PID USER   PR  NI    VIRT    RES    SHR S  %CPU  %MEM     TIME+ COMMAND
2688820 root  20   0 3814320  53276  32624 S  99.7   0.0  32:50.07 installer

Thank you

--
Nicolas

[ArpanB_Intel]

Hi Nicolas, please share the below information with us:

- Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on your system

- Is the installer an online or an offline package?

- Screenshots of the error screen

- Installation Log files.

The default path for a log file for a oneAPI installation is: opt/intel/oneapi/logs

The default path for a log file for a Parallel Studio XE installation is: /tmp/intel.pset.<user>.<machine>.<timestamp>.log

We would like to know.

[NicolasR]

Hi,

- Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on your system

Intel OneAPI 2021.4.0

- Is the installer an online or an offline package?

Offline, I did install successfully the below:

l_BaseKit_p_2023.1.0.46401_offline.sh

l_fortran-compiler_p_2023.1.0.46348_offline.sh

That one is failing: l_pythoni39_oneapi_p_2023.1.0.46399_offline.sh

- Screenshots of the error screen

This is a CLI session, the error is shown in my first post, it just hangs forever (I let it ran for 24h and it didn't change anything)

- Installation Log files.

They are provided in my first post.

Thank you

--
Nicolas

[ArpanB_Intel]

Nicolas, thank you for the confirmation. 

Please note that installation of Intel® Distribution of Python will fail if bzip2 is not installed on a Linux machine.Bzip2 is required to extract packages, and a system without this software will result in an installation failure. This is a known issue with regards to the installation of the toolkits.

[NicolasR]

Hello,

we do have bzip2 installed on this server:

rpm -qa | grep bzip2
bzip2-libs-1.0.6-26.el8.x86_64
libknet1-compress-bzip2-plugin-1.22-1.el8.x86_64
bzip2-1.0.6-26.el8.x86_64

bzip2 -V
bzip2, a block-sorting file compressor. Version 1.0.6, 6-Sept-2010.

So there might be something else ?

Best regards,

Nicolas

[ArpanB_Intel]

Nicolas, we have been confirmed that the installer does not support terminal size less than 80x24 characters. Could you resize your terminal size to 80x24 characters or greater before launching the installer?

We would like to know.

[ArpanB_Intel]

Nicolas, unfortunately we were unable to hear back from you.

If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.