license invalid (Parallel Studio installation)

[TakaYoko]

Dear Team,

When I tried to install Parallel Studio 2018 update 2, some of my license  (local file) doesn't work and I couldn't complete installation. 

How shoud I do?

Regards,

T. Yokoyama

[Vipin_Singh1]

Hi Takaaki, please be informed that Intel® Parallel Studio XE 2018 are older and unsupported products. Users with active priority support can only access older product versions, as publicly, only the Intel® oneAPI Toolkits and the latest products are available for download and installation.

Please note that Intel® has decided that Intel Parallel Studio XE, All Editions, All Versions are not supported anymore. We urge users to upgrade to the latest version of Intel® developer tools. The unsupported versions do not include the latest functional and security updates. These versions are targeted to be removed after a period. For more information refer to the link:

https://www.intel.com/content/www/us/en/developer/articles/release-notes/oneapi-supported-product-versions.htm, and scroll down to the Unsupported Product Version.

Intel® oneAPI users with active Intel Priority Support can access older versions via a secure portal you gain access to as part of your support subscription. Kindly refer below link for more details:

FAQ's Priority Support Link: https://www.intel.com/content/www/us/en/developer/get-help/faq-priority-support.html

[TakaYoko]

Hi Vipin,

Thank you for your reply.
I know that the situation for Parallel Studio XE.

Howeve, when I perchased the licenses via XLsoft, it was said that who had license could use prorduct parmanently.
(Of course, I know it needs the required spec of PC.)

I purchaced some licenses at that time and installation was successful by one of them in this August 2023.
I have installer and licenses at my local area, but install failed this time.
That's why I think I can use software.
In this case, would it be possible to use the software?

Regards,

[Vipin_Singh1]

Hi Takaaki, we have sent you a private message and requested for some confidential information. Please check your community inbox and share that information with us privately.

Thanks

[TakaYoko]

Hi Vipin,
Thank you for your replay.
I tried to install again and it was successful.
Maybe I used older license when I failed to install.
(This license was updated some years ago and I mistook the license).
Regards,
Takaaki

[Vipin_Singh1]

Hi Takaaki, thank you for your confirmation. We are glad that the issue has been resolved.  

If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.