There are a number of posts on the 320 series SSD failures, but I can't find any word on this except that Intel knows about it and is working on a fix, but we all seem to be wondering the same things:
Will the fix be only for functioning drives or will it also make busted ones usable again?
Will the fix restore our data or is it lost forever?
If the data is going to be lost no matter what, we can move ahead and replace the drive, but until we know, we're kinda stuck here. Even a "we're not sure yet" would be nice.
I just spoke with Intel tech suppport. Here is my paraphrasing of what they told me.
The tech was careful to say that they are still working on this and these answers are not guaranteed.
For me, then, I'll wait to see if the fix allows me to recover my data.
It's not really too surprising that they're a little careful about a response. it's hard to get any tech in any iondustry to comit to anything unless they know for sure they have the problem licked. It is surprising that there is little communication on the forums. As a salesperson I know that even if I don't have an answer for my customer right away he'd rather hear that it is being dealt with with a sense of urgency and that I'm working on it and making progress instead of being left in the dark. That's customer service 101. The phone tech understood that though, even putting me on hold and getting some specific info from others.
I think you're forgetting that anything said publicly can/will be picked up by the media and review sites, which in turn could (will) have a detrimental effect on stock price, which directly upsets shareholders. Review/tech sites picked up the announcement of the upcoming firmware fix within minutes of the forum post from Intel. So it comes as no surprise that all the statements about the problem so far have been carefully phrased; I can assure you anyone who works for Intel is avoiding discussions about the problem publicly, else risk immediate termination. Such statements have to come from management and get PR approval. That's the sad reality of big business, even if it isn't a reality I approve of.
I think you're forgetting that anything said publicly can/will be picked up by the media and review sites, which in turn could (will) have a detrimental effect on stock price, which directly upsets shareholders.
...and rightly so, I'm not happy at the time I have already had to waste over this flaw to correct Intels mistake.
I feel sorry for thoses not in as fortunate position as myself to recover from such a catestrophic error!
To compound things, I am now using a traditional drive with the expensive Intel product lying idle on the desk.
The longer this flaw exists without a fix and without updates from Intel the worse it looks anyway!