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Dell 7490 does not see SSD 660p in the bios

kolmen
Novice
467 Views

Dell 7490 does not see ssdpeknw010t8 in the BIOS

Bios is updated

What should i do ?

0 Kudos
10 Replies
LeonWaksman
Super User
453 Views

Intel SSD 660p is an NVMe SSD. You should have UEFI boot enabled.

Leon

 

kolmen
Novice
439 Views

Uefi boot is enabled. The Samsung NVMe drive is detected correctly with the same settings

n_scott_pearson
Super User Retired Employee
408 Views

The 660p may have failed. Have you been using this drive for some time or is it new? If it is new, I would be returning it to the place of purchase and getting a replacement.

...S

LeonWaksman
Super User
403 Views

Hi @kolmen 

I can't see if you have the latest BIOS Version 1.16.0, 1.16.0 installed. If not, please update your BIOS.

 

Leon

 

kolmen
Novice
399 Views

Bios was upgraded

JosafathB_Intel
Moderator
360 Views

Hello, kolmen,

 

Thank you for contacting Intel® Memory and Storage support.

 

As we understand, you need assistance with your Intel® SSD 660p Series that is not detected by your Dell* PC. We would appreciate it if you provide us with the following information:

 

1-  Is this drive new, or it came preinstalled with your PC?

 

2- Do you have access to another PC that you can use to test this SSD?

 

3- We would appreciate it if you can provide us with pictures of the SSD labels to check the information it contains. The SSD’s serial number and part number need to legible.

 

-We advise you to open a ticket in parallel with DELL* to confirm that the compatibility of your current configuration with the SSD.

 

We are going to follow up with you again next Thursday, the 3rd of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician.

kolmen
Novice
349 Views

Hello, Josh

1. new

2. i tested this SSD today in Acer PC and works fine

3. picture is in attachement

JosafathB_Intel
Moderator
333 Views

Hello, kolmen,

 

Thank you for your reply.

 

Based on the information you shared with us, the SSD is working without any issues in your Acer* PC. Based on this, we can conclude that the not detection issue is related to the Dell* PC and not to the SSD itself.

 

We recommend you to work with the OEM Dell* to see if there is a compatibility issue between the system and the SSD or if any specific BIOS configuration is needed.

 

We are going to follow up with you again next Tuesday, the 8th of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply in case you need further assistance.

 

Best regards,

 

Josh B.
Intel® Customer Support Technician

JosafathB_Intel
Moderator
291 Views

Hello, kolmen,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to the Intel® SSD 660p Series. We would like to know if you were able to contact the PC OEM to check compatibility.

 

We are going to follow up with you again next Friday, the 11th of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply in case you need further assistance.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

JosafathB_Intel
Moderator
271 Views

Hello, kolmen,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to the Intel® SSD 660p Series, and we have not heard back from you in a while, so we will proceed to close this inquiry now.

 

If you need assistance with an Intel® product, please open a new thread.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

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