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Beginner
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Media is in a readonly mode

Hi

looks like I can not write to my Intel SSD anymore. Can not even wipe it with tools like DBAN or similar things. I was able to run SSD Toolbox on a live USB system. See attachments please. I added two screenshots and the logfile. Anything I can do and why did this happen in the first place?

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Moderator
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Re: Media is in a readonly mode

Hello, HNies.

 

Thank you for contacting the Intel Community Support.

 

The SMART report provided shows a high number of Unsafe shutdowns and Media Errors that could be related.

 

I would like to know the following:

 

  • What type of usage/workload was applied to the unit?
  • How was it connected to the system?
  • Was the Intel Client NVMe driver installed?
  • How long ago did you purchase it?

 

Regards,

 

Bruce C.

Intel Customer Support Technician

A contingent Worker at Intel

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Beginner
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Re: Media is in a readonly mode

Hi Bruce,

the unit was used mainly for web browsing and playing some games.#

It is connected to the M.2 slot of an Acer Aspire notebook.

This driver is installed.

Not sure when I bought it, I guess about 3 years ago.

 

Greets,

HNies

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Moderator
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Re: Media is in a readonly mode

Hello, HNies.

 

Good day,

 

Thank you for the response and the information.

 

If that is the case, there should not be a particular reason for the drive to fail, it was even running the latest firmware.

 

Knowing that you bought the system three years ago (or more), it is likely that it is no longer under warranty, assuming that this drive is the original drive preinstalled in the ACER computer, so replacing this component (SSD) under ACER warranty may not be an option.

 

If you have a copy of the invoice or receipt of the original purchase, I may be able to assist you with that, so let me know if you have anything similar to a proof of purchase (just let me know or send me a private message, do not attach it to this ticket).

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

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Moderator
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Re: Media is in a readonly mode

Hello, HNies.

 

Good day,

 

I wanted to follow up on your ticket to check if you have any questions regarding my previous message.

 

If I can be of assistance, please let me know.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

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Moderator
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Re: Media is in a readonly mode

Hello, HNies.

 

This message is to follow up on your ticket to check if I can be of assistance.

 

I previously shared that there is no particular reason for the drive to enter this state, the seem to be no errors and it was running the latest firmware.

 

Replacing the drive would be the best option, but knowing that you bough your system more than a year ago, it may not be under the system manufacturer's warranty (ACER), but you can still check with them just in case or I may also be able to assist you if you have a copy of the invoice or receipt from the store or website where you bought the system or the drive (in case you bought the drive separately).

 

Since there has been no confirmation, I will proceed to close the thread for now, but it may be re-opened within 14 days if you still require assistance.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

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