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RZhan14
Beginner
6,759 Views

sandforce(200026BB)0.0GB

Hello I have a 535 ssd bought in Feb, 2016

Now my PC may reboot suddenly and in BIOS I see my drive's name becomes

sandforce(200026BB)0.0GB

I tried to shut down my pc's power for a while,

and the ssd could be accessed again.

Afer some time, pc crashed again.

what's the problem?

Should I contact the agents for help and send it to them to fix it?

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2 Replies
idata
Community Manager
3,662 Views

Hi ec75413,

 

 

We understand your situation regarding the Intel® SSD 535 Series.

 

 

We would like to inform you that this is not normal, we recommend you to contact https://www.intel.com/content/www/us/en/support/contact-support.html# @3 your local support team for further assistance.

 

 

Regards,

 

Junior M.
FMook
Novice
3,662 Views

I've got hundreds of Intel 535 SSDs and they randomly start having this occur after 1+ years of use. The "fix" seems to be to install a firmware that disables the DevSleep feature. Here's another thread with the fix.

/thread/112441 https://communities.intel.com/thread/112441

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