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JTetz
Beginner
903 Views

Intel 660p nvme. Most people are getting around 1600-1800 read/write on crystaldisk, and I'm getting about half that. Tests end up around 750-850 for both read/write on crystaldisk. The firmware is updated. Thanks!

 
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9 Replies
n_scott_pearson
Super User Retired Employee
357 Views

This is most likely a BIOS issue. You're probably only getting two PCIe lanes assigned. Check if there is an updated BIOS release available.

H​ope this helps,

...S

LeonWaksman
Super User
357 Views

In addition to checking Bios, please download and run Intel SSD Toolbox. https://www.intel.com/content/www/us/en/support/articles/000005941/mini-pcs/intel-compute-sticks.htm... . Check the SSD firmware update.

 

Leon

 

Santiago_A_Intel
Employee
357 Views

Hi JTez,

 

Thank you for your contact to Intel® SSD Support Group with your request for support on your Intel® SSD 660p Series drive.

 

First of all, we have to thank community members, who have provided an excellent support for your case.

 

To download the Intel® Solid State Drive Toolbox please download from this validated link: https://downloadcenter.intel.com/download/28808/Intel-Solid-State-Drive-Toolbox?product=35125 you will be able to gather a full set of drive details as indicated by community members.

 

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it.

 

To do this, we have available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

JTetz
Beginner
357 Views

I appreciate the responses, everyone!

 

I had a feeling the bios version might be an issue. I was going to bring that up but the initial post only limits you to 255 characters so I had to shorten it quite a bit.

 

My BIOS version is an older one since I am on Threadripper and my settings are perfect, and BIOS versions rarely "need" to be updated unless you're already having an issue. This would technically be my first issue regarding the BIOS. On my board, I have a Dimm.2 which already has a Samsung 970 Evo on it that the 660p is also connected to. The Samsung's read/writes are as they should be (3500-3600). So if the BIOS were the issue, the Samsung would also share this 50% cut in speeds.

 

I would paste the entire SSU report but it says the post becomes too long. I have a good amount of hardware for the scan to recognize and report on.

 

I will include what I think is what needs to be reviewed:

# Scanned Hardware

Computer:

     BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."

     BIOS Mode:"UEFI"

     BIOS Version/Date:"American Megatrends Inc. 0801 , 09/28/2017 12:00 AM"

     CD or DVD:"Not Available"

     Embedded Controller Version:"255.255"

     Platform Role:"Desktop"

     Processor:"AMD Ryzen Threadripper 1920X 12-Core Processor , AuthenticAMD"

     Secure Boot State:"Not Available"

     SMBIOS Version:"3.0"

     Sound Card:"USB Audio Device"

     Sound Card:"High Definition Audio Device"

     Sound Card:"Realtek High Definition Audio"

     Sound Card:"Creative X-Fi Audio Processor (WDM)"

     System Manufacturer:"System manufacturer"

     System Model:"System Product Name"

     System SKU:"SKU"

     System Type:"x64-based PC"

     - "Display"

        Intel ® Graphics Driver Version:"Not Available"

        - "NVIDIA GeForce GTX 1080 Ti"

          Adapter Compatibility:"NVIDIA"

          Adapter DAC Type:"Integrated RAMDAC"

          Adapter RAM:"4.00 GB"

          Availability:"Running or Full Power"

          Bits Per Pixel:"32"

          Caption:"NVIDIA GeForce GTX 1080 Ti"

 

---

 

- "Processor"

        Not Available:

     - "Storage"

        - "INTEL SSDPEKNW010T8"

          Capablities:"Random Access, Supports Writing, SMART Notification"

          - "Caption":"INTEL SSDPEKNW010T8"

             Link:"http://www.intel.com/content/www/us/en/search.html?keyword=INTEL+SSDPEKNW010T8"

          Cylinder - Total:"124519"

          Description:"Disk drive"

          Driver:"Not Available"

          Driver Date:"06/21/2006 12:00 AM"

          Driver Version:"10.0.17134.1"

          Error Code:"Device is working properly"

          - "Firmware Revision":"002C"

             Link:"http://www.intel.com/content/www/us/en/support/solid-state-drives/000017245.html?wapkw=ssd+firmware"

          Heads - Total:"255"

          Index:"4"

          INF:"disk.inf"

          Install Date:"Not Available"

          Interface Type:"SCSI"

          Manufacturer:"(Standard disk drives)"

          Model:"INTEL SSDPEKNW010T8"

          Name:"\\.\PHYSICALDRIVE4"

          Partitions:"1"

          Physical Sector Size:"512"

          PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_INTEL_SSDPEKNW01\5&2F0A431F&0&000000"

          Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

          SCSI Bus:"0"

          SCSI LUN:"0"

          SCSI Port:"3"

          Sectors - Per Track:"63"

          Sectors - Total:"2000397735"

          Serial Number:"0000_0000_0100_0000_E4D2_5C69_C584_5001."

          Size:"953.86 GB"

          Size – Available:"953.65 GB"

          Status:"OK"

          Tracks - Per Cylinder:"255"

          Tracks - Total:"31752345"

          - "I:"

             Availability:"Not Available"

             Caption:"I:"

             Compression Method:"Not Compressed"

             Description:"Local Fixed Disk"

             File System:"NTFS"

             Name:"Sector 5"

             Serial Number:"B2762246"

             Size:"953.85 GB"

             Size – Available:"953.65 GB"

             Status:"Not Available"

             Volume Dirty:"No"

 

Let me know if that is the information you are looking for.

 

Thanks for the help!

 

Santiago_A_Intel
Employee
357 Views

Hi JTetz,

 

Thank you for your reply to Intel® SSD Support Group with your request for support on your Intel® SSD 660p Series (1.0TB, M.2 80mm PCIe 3.0 x4, 3D2, QLC).

 

We have reviewed the information provided, even though it’s not complete, we were able to gather some details from it. Please find below our comments:

 

·        As you have mentioned, your BIOS is not up to date, please consider updating it to the latest version available, as per your OEM, you will be able to find the update information by following this link: https://www.asus.com/support/

·        We have confirmed, your SSD has the latest Firmware installed.

·        Benchmarking process and results might differ sometimes due to a series of factors and it’s almost impossible to replicate same process with all motherboards and in all possible scenarios.

·        In order to prepare your system for SSD benchmarking, please make sure you have the latest, Client NVMe* driver for Microsoft Windows* for Intel® SSDs Version: 4.3.0.1006 (Latest) installed. To download it, please go to the following link: https://downloadcenter.intel.com/download/28717/Client-NVMe-Microsoft-Windows-Drivers-for-Intel-SSDs....

·        Further details on Intel® SSD 660p Series evaluation, can be found by following this link: https://www.intel.com/content/www/us/en/support/articles/000032197/memory-and-storage/consumer-ssds....

 

Please let us know if you might need additional support with your request.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

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JTetz
Beginner
357 Views

Well I've tried everything I could.

 

Updated the BIOS, made sure the slot the 660p was installed in was set to GEN3 PCIE speeds.

 

Installed all Intel software related to the drive, and still nothing.

 

Speeds are still at 50% as advertised as well as 50% of what everyone else is getting on the internet.

 

I'm returning the drive and getting something else.

 

Thanks for all the help, but maybe this drive is just defective.

Santiago_A_Intel
Employee
357 Views

Hi JTetz,

 

Thank you for your reply to Intel® SSD Support Group with your request for support on your Intel® SSD 660p Series (1.0TB, M.2 80mm PCIe 3.0 x4, 3D2, QLC).

 

We are reading you’ve tried all recommendations from community members and our support group; still, your SSD is not returning results within the expected benchmarks; please let us know, if you want to proceed returning the unit to the place of purchase or perhaps, you would prefer to process the warranty replacement (RMA) through our warranty support channel; therefore, we can provide help with the RMA process on your behalf.

 

Don’t hesitate to contact us if you might need additional support.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Santiago_A_Intel
Employee
357 Views

Hi JTetz,

 

Greetings from Intel® SSD Support Group.

 

This is a friendly reminder, you case remains open, awaiting for your kind reply.

 

If there is anything else we can help you with, please let us know.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
357 Views

Hi JTetz,

 

Greetings from Intel® SSD Support Group.

 

This is to let you know this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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