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PTREH
Beginner
1,379 Views

Intel SSD not recognised by Linux and UEFI

Hi,

I have a similar problem than thread :

I used a SSD for several months as a boor drive and now it's not recognised as an UEFI boot drive and I can't see it in a live USB. But I don't have another system to test it.

Booting from a live USB does not recognise the SSD. This eventually gives the error: "nvme nvme0 identify controller failed (-4)". 'fdisk -l' does not show the SSD. The SSD is connected directly to the motherboard, was working before, and is:

Intel 600p 128GB 80mm PCIE 3.0 X4 M.2 SSD.

Motherboard is a SuperMicro A2SDi-4C-HLN4F.

Is there anything I can do to use it again? Any advice would be greatly appreciated.

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4 Replies
idata
Community Manager
133 Views

Hello nyanloutre,

 

 

Thanks for posting in our communities.

 

 

The ultimate test would be to install the drive on a different system, but in this case we recommend to try a low level format/secure erase on your drive. It is important to point that all the data on the drive will be lost.

 

 

In the following article you'll find some self-boot tools to format the drive without accusing an operating system:

 

 

- https://www.intel.com/content/www/us/en/support/articles/000006198/memory-and-storage.html Run a Low-Level Format on Intel® Solid State Drives

 

 

Please let us know the results.

 

 

Best regards,

 

Eugenio F.
PTREH
Beginner
133 Views

Hi,

Thanks for the answer. It seems I can't boot those tools on my system (it could be because they are DOS based).

For information I can see the SSD in lspci under linux : https://mensuel.framapad.org/p/r.34cb41c1f655059c17fe4822eed8e66c https://mensuel.framapad.org/p/r.34cb41c1f655059c17fe4822eed8e66c

Maybe you can get more information about the problem in it.

If you don't have any solution is it possible to get an RMA ?

Thanks,

Paul TREHIOU

idata
Community Manager
133 Views

Hello nyanloutre,

 

 

Thanks for your reply. Checking the shared lspci output, we weren't able to find any details that might help fixing the drive.

 

 

The retail versions of Intel® SSD 600p Series have a limited 5 years warranty, so the drive should apply for RMA. You can confirm the product warranty https://supporttickets.intel.com/warrantyinfo here. We recommend to https://www.intel.com/content/www/us/en/support/contact-support.html contact your local support to check replacement options.

 

 

Please check your private messages or let us know if there's anything else we can do for you.

 

 

Best regards,

 

Eugenio F.
PTREH
Beginner
133 Views

Hi,

Do you have any insight on the root cause of the failure ?

Because the replacement SSD failed in the exact same way.

Thanks,

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