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SSD not recognised after bluescreen

Manuel2
Novice
791 Views

Dear Community,

 

I have a severe problem with my Intel SSD NVMe SM2260. After a bluescreen yesterday in Windows 10, it was not able to boot my Laptop up again. In the UEFI the SSD had only been recognised with a capacity of exactly 1 GB (1024 MB), whereas the capacity is 256 GB.

 

I took the SSD out of my Laptop and put it as a second storage into my PC. When I checked in Windows under Computer Management -> Disk Management, the SSD also shows up with 1 GB and I am asked to initialise the disk… (see first attachment)

 

Also, the app “Intel rapid storage technology” recognises the SSD only with 1 GB (see attachments 2 & 3).

All data recovery programs I have tried so far were not even able to do anything with the SSD.

 

When I do initialise the SSD with Windows Disk Management, the SSD shows up as a 2 TB “GPT Protective Partition” (see attachment 4). However, data recovery programs also could not do anything with that…

When I restart the PC, the SSD is again shown as an uninitialised 1 GB disk.

 

So my question is, if anyone here has experienced anything remotely similar or has suggestions how I can proceed further. When I was dealing with disk problems, at least the correct size was recognized, but I have never experienced anything like that before…

 

Thank you so much!

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7 Replies
n_scott_pearson
Super User Retired Employee
785 Views

This is the second case of late where the (unfortunately) failing NVMe SSD reports its size as being 1GB.

What is the model of your drive? [Hint: SM2260 is the id of the Silicon Motion NVMe SSD controller IC, not the id of the drive.]

...S

Manuel2
Novice
776 Views

Thank you for the quick reply!

The model number is: SSDPEKKF256G7H.

I have attached a photo of the SSD.

 

n_scott_pearson
Super User Retired Employee
773 Views

Yea, that's an old 256GB Intel 600p Series NVMe SSD. They has decent read speed (3x SATA) but write speed was as slow as SATA. As I said, the drive is failing. The interesting thing is that we've seen two of them now that displayed this same symptom during their failure.

Are you the original owner? If so, there is a chance that your warranty will cover a replacement. Verify if you have an active warranty here: Determine if Your Product Is Still Under Warranty. If you do, you need to directly contact Intel Customer Support to initiate the RMA replacement process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local/country phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

Manuel2
Novice
766 Views

Thank you for the information. I will check.

And I assume all the data is lost.

Does it make sense to pay a data recovery company? Is there any way to recover the data? Or can I save the money?

JosafathB_Intel
Moderator
761 Views

Hello Manuel2,

 

Thank you for contacting Intel® Memory and Storage support.

 

Based on the information you shared with us, your SSD is an OEM Intel® SSD Pro 6000p Series 256GB (https://ark.intel.com/content/www/us/en/ark/products/94907/intel-ssd-pro-6000p-series-256gb-m-2-80mm...) with an HP firmware (HP01) installed.

 

If this SSD came pre-installed on your HP* PC, we recommend you contact HP* to see if they have a firmware update that may fix this issue.

 

Regarding the data recovery companies, we advise you to review the Data Recovery Options for Intel® SSDs article (https://www.intel.com/content/www/us/en/support/articles/000006357/memory-and-storage.html)

 

This article provides a list of companies available to help you with data recovery for your Intel® Solid State Drive. Contact your choice from the companies listed for pricing, services, and terms.

 

Note

Intel does not represent these companies nor recommend one over the other. Also, we don't reimburse customers for this service, and we don't guarantee data recovery services.

 

We hope you find this information helpful.

 

We will follow up with you again the next Wednesday, the 13th of January 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

Manuel2
Novice
754 Views

Hi Josh,

thank you for your reply.

The newest firmware is installed on my SSD. I tried to reinstall the firmware, but unfortunately this is not possible. But I guess I also have to contact HP for further help with that.

Otherwise I will have to look at the data recovery.

Thanks again

 

JosafathB_Intel
Moderator
749 Views

Hello Manuel2,

 

Thank you for your reply.

 

We are glad to hear that you found the information we shared helpful; we will close this community thread. If you need further assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

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