Ethernet Port Configuration Tool can't find E810 adapter.

[sjlee]

Ethernet Port Configuration Tool can't find the E810-2CQDA2 even though Intel PROSet (screenshot) shows the functioning adapter.

(powershell in admin mode)

PS C:\Winx64> .\epctw64e.exe -devices
Ethernet Port Configuration Tool
EPCT version: v1.40.05.05
Copyright 2019 - 2023 Intel Corporation.

No supported adapters found.

Intel drivers are from "Intel® Ethernet Adapter Complete Driver Pack" Release 29.0, Windows version is 10.0.19045.

[IntelSupport]

Hi sjlee,

Greetings for the day!

Please allow us some time to review the details and we will get back with an update shortly.

Please don’t hesitate to contact us for any further assistance.

Thank you for using Intel products and services.

Regards,

Manoranjan Das.

[Azeem_Intel]

Hi sjlee,

Greetings for the day!

I hope you are doing well. Could you please share a snapshot of the defective part with the serial number visible? Additionally, please let us know if this product was purchased separately or with the machine. Also, could you please provide system information so we can proceed further?

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem

[Azeem_Intel]

Hi sjlee,

Greetings for the day!

This is the first follow-up regarding the issue (Ethernet Port Configuration Tool can't find E810 adapter) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hi sjlee,

Greetings for the day!

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hi sjlee,

Greetings for the day!

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel