Community
cancel
Showing results for 
Search instead for 
Did you mean: 
TKueterman
Beginner
1,797 Views

Intel 1219-V "no internet access" yellow triangle showing but machine still has access?

​Intermittent problem with our PCs (NUCs and desktops with 1219-V NIC adaptor/drivers) where users see yellow triangle "no internet access" on system tray. Machine will actually still have internet access; but will experience problems like one user MS Outlook will receive email but won't download pictures. Other users have problems with IE11 based software. Can do network reset or ipconfig commands to fix; but can't stop it from happening in the first place. We also have HP laptops equipped with Intel 1219-LM NIC adaptor/drivers they do NOT have this problem. Anyone else? and if so any possible solutions?

0 Kudos
13 Replies
CrisselleF_C_Intel
Moderator
1,003 Views

Hello TKueterman, Thank you for posting in Intel Ethernet Communities. Can you share the following details for us to check on your issue. 1.) Driver versions installed on your systems. 2.) What are the Operating System used on your systems. 3.) How often do you experience the problem? 4.) What are the website or application you are trying to access when the problem occurs? 5.) Is it possible for you to provide SSU log from HP laptop with Intel 1219-LM NIC and NUC with 1219-V NIC? Kindly refer to the steps below. • Download from https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- • Open SSU.exe • Mark the box "Everything" and then click "Scan". • When finished scanning, click "Next". • Click on "Save" and attach the file to a post. Looking forward to your response. Let me know if you have additional questions. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation
TKueterman
Beginner
1,003 Views

NUC7i5BNH, Windows 10 Pro 64 bit; 1219-V info from SSU: Intel(R) Ethernet Connection (4) I219-V" Availability:"Running or Full Power" - "Caption":"Intel(R) Ethernet Connection (4) I219-V" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(4)+I219+V" CoInstallers:"Not Available" Default IP Gateway:"10.32.0.254" DHCP Enabled:"Yes" DHCP Lease Expires:"04/05/2019 06:15 AM" DHCP Lease Obtained:"03/30/2019 06:15 AM" DHCP Server:"10.32.0.10" Driver:"e1d68x64.sys" Driver Date:"01/24/2019 12:00 AM" Driver Path:"C:\Windows\system32\DriverStore\FileRepository\e1d68x64.inf_amd64_9b64147bed2d44a1\e1d68x64.sys" Driver Provider:"Intel" Driver Version:"12.18.8.9" Some users experience problem multiple times per day, others several times per week. No apparent frequency, randomly occurs. Users see yellow triangle over the NIC indicator on the system tray, which says “no internet access” for our corporate network, yet they can actually access the internet. Issue seems to be that they then lose some functionality with Microsoft programs. One user can download email, but MS Outlook will not automatically download photos & images. Several other users need to access a cloud based software system only certified browser is IE11, and they will lose their connection. Attached is a scan from one of our NUCs with 1219-V, and another from an HP Laptop with 12129-LM. Both Windows 10 Pro 64 bit OS. Thanks for your help!
CrisselleF_C_Intel
Moderator
1,003 Views

Hello Tom, Thank you for the reply. Due to privacy concern, we removed your personal contact information on this post. We can't seem to find the attached SSU from NUC with 1219-V and HP Laptop with 12129-LM. Kindly attach the logs to this thread: https://forums.intel.com/s/question/0D50P00004HopCHSAZ/intel-1219v-no-internet-access-yellow-triangl... Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation
TKueterman
Beginner
1,003 Views

​Sorry, will attach to this post.

TKueterman
Beginner
1,003 Views

posted a file.
CrisselleF_C_Intel
Moderator
1,003 Views

Hello Tom, Thank you for providing the requested information. We will check on this and update you as soon as possible. Hoping for your patience. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation
CrisselleF_C_Intel
Moderator
1,003 Views

Hello Tom, Thank you for waiting on our update. Please provide the following details as this would help us to further investigate the issue. 1.) Kindly advise if there are any changes on the NUC prior to encountering the "yellow triangle" issue? 2.) Have you tried assigning static IP address on the NUC to further isolate the issue? Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation
TKueterman
Beginner
1,003 Views

CrisselleC 1. There are no changes on the NUC prior to the yellow triangle occurring. It happens intermittently throughout the day (some users more frequently than others) but I have not been able to identify any user activity that causes it to occur. Mine is one of the affected, and it can pop up without any warning, without any common actions. 2. Yes, our managed service provider tried assigning a static IP address to one of the affected NUCs as a trial solution, but it continued to get this warning. The latest fix they have tried (which so far over the last few days seems to be working) was to modify the host table: # Copyright (c) 1993‐2009 Microsoft Corp. ## This is a sample HOSTS file used by Microsoft TCP/IP for Windows. ## This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. ## Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. ## For example: ## 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handled within DNS itself. # 127.0.0.1 localhost # ::1 localhost 131.107.255.255 dns.msftncsi.com 131.107.255.255 dns.msftncsi.com The existing host table did not have any entries; so they added the two highlighted lines with the msftncsi dns addresses. As I said, so far this has worked and the Windows 10 NUCs/desktops with 1219-V Intel NIC cards in our network have not displayed the yellow triangle since that change. However, the HP Windows 10 laptops which use an Intel 1219-LM NIC card do not have these two lines in their host files yet they do not have the issue with the triangle. So we may have found a fix; but I would still like to know what is causing this issue. We are getting close to our annual refresh of office PCs and I need to purchase some additional NUCs; but our owner is apprehensive about purchasing them if we have not figured out the problem and know that we can keep this issue from reoccurring. Thanks for your help.
CrisselleF_C_Intel
Moderator
1,003 Views

Hello Tom, We are glad to hear that modifying the host table worked for your problem. Thank you for providing additional information, this would help us in further investigating the issue. We will update you as soon as there is any findings. We removed your personal information on this post. Please be reminded to not put any personal information on the thread for privacy concern. Thank you for your kind understanding on this matter. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation
CrisselleF_C_Intel
Moderator
1,003 Views

Hello Tom, Thank you for the patience on this matter. Kindly visit the link below as there is another user who have experienced internet issue with NUC. One of the suggestions is to look into the Intel SGX options and you might want to consider trying it out. https://forums.intel.com/s/question/0D50P0000490X2HSAU/internet-stops-working-after-some-time-random... Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation
Michael_L_Intel2
Moderator
1,003 Views

Hello Tom, We just want to check if you have further questions or clarifications regarding this issue. Please let us know. Best regards, Michael L. Intel Customer Support Under Contract to Intel Corporation
CrisselleF_C_Intel
Moderator
1,003 Views

Hello Tom, Please let us know if you need other assistance for this matter. Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation
TKueterman
Beginner
1,003 Views

You can close this post. Thank you. Tom Kueterman
Reply