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SOBri4
Beginner
594 Views

We currently have a number of Dell R740xd servers. These have the xxv710 dual port adapters installed. All our hosts are running Esxi 6.5.

We are very interested to understand how FEC is configured on these adapters as we think this is causing issues on 

our Cisco ACI switches. We have downloaded the latest Intel esxcli plugin for managing Intel Ethernet Network adapters. When we run esxcli intnet fec list we get nothing back even though we know the server has two dual port xxv710 adapters installed in the host

Any help would be greatly appreciated

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17 Replies
CrisselleF_C_Intel
Moderator
342 Views

Hello SOBri4,

 

Thank you for posting in Intel Ethernet Communities.

 

Please provide the PBA number of the adapter for us to check on your query. You may refer to this link on where to find the PBA of the adapter. It is composed of 6-digit number located at the last part of the serial number.

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-io/ethernet-products....

 

Looking forward to hear from you.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

SOBri4
Beginner
342 Views

​Hi

Thank you for the swift reply

The pba of the adapter is J46998-007

The chip type is Intel XL710

The device name is Intel (R) Ethernet Network Adapter XXV710

Hope the above helps

 

 

 

 

 

CrisselleF_C_Intel
Moderator
342 Views

Hello SOBri4,

 

You are welcome.

 

Please allow us to check the provided information. We will get back to you as soon as possible but not later than 3 business days.

 

Hoping for your patience.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

SOBri4
Beginner
342 Views

Hi Any answer on this as this is now getting very urgent

CrisselleF_C_Intel
Moderator
342 Views

Hello SOBri4,

 

We apologize for the delay on this matter.

 

After checking the provided PBA number of the adapter, we have confirmed that this is a Dell Original Equipment Manufacturer (OEM) version of Intel Ethernet adapter. For OEM version, it would be best if you can get in touch with Dell for further support since they have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you don’t lose features or customizations of the adapter. Please visit this link for the List of Supported Retail Intel® Ethernet Adapters.

https://www.intel.com/content/www/us/en/support/articles/000005612/network-and-io/ethernet-products....

 

We have also managed to visit Dell website and found out that this is known issue in ESXi 6.5 which is fixed in ESXi 6.7 You may visit the link below for more information regarding this issue.

"This is a known issue in ESXi 6.5.x which is fixed in ESXi 6.7.

In ESXi 6.5.x, use the localcli command instead of esxcli."

https://www.dell.com/support/manuals/gh/en/ghbsdt1/vmware-esxi-6.5.x/esxi6.5.x_rn_pub/esxcli-command...

 

We would suggest to search for FEC XXV710 on the Dell Support pages as these are DELL adapters. https://www.dell.com/support/search/gh/en/ghbsdt1#q=FEC%20XXV710&sort=relevancy&f:langFacet=[en]

 

We hope that you will be able to reach Dell support for further assistance. Let us know if there is any other assistance needed from Intel Ethernet team.

 

We look forward to your reply.

 

(The other links mentioned above will bring you to a third party website, owned and operated by an independent party over which Intel has no control. Intel is not responsible for information outside of the Intel Web site.)

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

CrisselleF_C_Intel
Moderator
342 Views

Hello SOBri4,

 

Good day!

 

We'd like to check if you were able to ask for further assistance on Dell support. We would appreciate if you can share an update for this request.

 

Just in case you have additional questions and clarifications needed from Intel Ethernet team, please let us know and we will be glad to be of help.

 

Looking forward to hear from you.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

SOBri4
Beginner
342 Views

Thanks when we make the changes to fec using this tool we notice that the changes are erased after we reboot the esxi host is there a way of making the fec changes so that they persist after reboots

CrisselleF_C_Intel
Moderator
342 Views

Hello SOBri4,

 

Thank you for your reply.

 

Please allow me to check this internally. However, while we are checking on this, can you share if you have tried to reach Dell support to raise this issue and for further assistance?

 

Awaiting to your reply.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

SOBri4
Beginner
342 Views

Hi Crisselle

We have reached out to Dell but as this is a tool supplied by Intel there is not much more that they can do

CrisselleF_C_Intel
Moderator
342 Views

Hello SOBri4,

 

Appreciate your prompt response.

 

We will continue to check on this and provide an update within 1-3 business days. 

 

But we hope you don't mind sharing if you have tried to search for FEC XXV710 on the Dell Support pages? They might have the tool to make changes to FEC without encountering any issues. Have you also tried to visit the link below for the possible issue resolution?

https://www.dell.com/support/manuals/us/en/19/vmware-esxi-6.5.x/esxi6.5.x_rn_pub/esxcli-command-is-u...

 

Awaiting to your reply.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

SOBri4
Beginner
342 Views

​Hi Crisselle

Thanks for your reply but not sure the link below is related

But thank you for continuing to make enquiries on our behalf

 

 

 

Michael_L_Intel2
Moderator
342 Views

Hello SOBri4,

 

Thank you for the quick update.

 

As of the moment, we are checking this inquiry. Please give us 2-3 working days to provide an update

 

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel

SOBri4
Beginner
342 Views

ok no problems

CrisselleF_C_Intel
Moderator
342 Views

Hello SOBri4,

 

Good day!

 

Kindly provide the exact command entered for the FEC configuration. This would help us in further checking your request.

 

Hoping to hear from you soon. 

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

CrisselleF_C_Intel
Moderator
342 Views

Hello SOBri4,

 

How are you doing today?

 

We'd like to follow up the requested information for us to continue to check on your query. In case you have additional questions and clarifications, please do not hesitate to ask.

 

Awaiting to your response.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

SOBri4
Beginner
342 Views

​Hello we have worked it out so no more work on your part needed

Thanks

 

CrisselleF_C_Intel
Moderator
342 Views

Hello SOBri4,

 

Thank you for the reply.

 

We hope you don’t mind sharing the issue resolution on this request as this would be helpful to other users who were encountering the same issue.

 

Looking forward to hear from you soon

 

In case we don’t receive any update until the next day, we will proceed with request closure.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

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