not able to update E810-CQDA2 NVM

[Zlink]

Hi Team,

My NIC has an etrack ID which is not recognized.

root@mn-dpf1:~/tmp/firmware/nvm4.3/E810/Linux_x64# ethtool -i enp6s0
driver: ice
version: 1.6.4
firmware-version: 3.00 0x80008942 20.5.13
expansion-rom-version:
bus-info: 0000:06:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

I tried to update any drivers and tried every versions of NVM tools, it says no available update.

root@mn-dpf1:~/tmp/firmware/nvm4.1/E810/Linux_x64# ./nvmupdate64e

Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.39.20.2
Copyright(C) 2013 - 2022 Intel Corporation.


WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [+.........]


Num Description                          Ver.(hex)  DevId S:B    Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) 82574L Gigabit Network       N/A(N/A)   10D3 00:001 Not supported
    Connection
02) Intel(R) Ethernet 100G 2P E810-C    3.00(3.00)   1592 00:006 Update not
    Adapter                                                      available
03) Intel(R) Ethernet 25G 4P E810-XXV   4.00(4.00)   1593 00:007 Update not
    OCP                                                          available
04) Intel(R) Ethernet 100G 2P E810-C    3.00(3.00)   1592 00:008 Update not
    Adapter                                                      available

could you help on this?

thanks.

[Zlink]

ignore this, 

I have successfully upgraded my nics via Dell lifecycle controllers.

[Praxis]

Hi! Any chance you can elaborate a bit here?  I've got what I think is essentially the exact same card (same ETrackID), and this is the only post or search result I've been able to find anywhere that references it.

What package did you use to complete the upgrade?  I've tried several Dell provided ones but so far none have recognized the device

[Praxis]

Replying to myself in case anyone stumbles across this like I did.
Managed to get the update working in my support request thread.  YMMV, but might be worth looking at:

https://community.intel.com/t5/Ethernet-Products/E810-CQDA2-NVM-Update-unavailable/m-p/1565029/thread-id/35984

[IntelSupport]

Hi Jie Zheng,

Thank you for posting in Intel Communities.

Regarding your issue, kindly check below link for the NVM update and check if it helps.

https://www.intel.com/content/www/us/en/download/19626/non-volatile-memory-nvm-update-utility-for-intel-ethernet-network-adapters-e810-series-linux.html

If the Ethernet is prebuilt, we recommend you to work with your computer manufacturer before installing our driver so you don’t lose features or customizations.

Please share with us your linux specifications, kernel version and ethernet driver version.

Please kindly help to gather the SSU logs for us to analyze further on this issue. Refer to this link on how to gather the SSU logs:

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

Kindly let us know the outcome and if you have any questions.

Regards,

Hayat

Intel Customer Support

[IntelSupport]

Hello Zlink,

Thank you for you update. Since your NIC has started working well, we will proceed to close the thread.

Please be informed, once the thread is closed it will no longer be monitored by Intel.

Kindly open a new thread if you have further questions.

Regards,

Hayat

Intel® Customer Support