DWM memory leak - how to confirm best driver in 2024

[sarahlboyd]

I continue to experience the issue of dwm.exe taking up massive amounts of RAM, and as the previous threads are 2-3 years old, and as Intel® Driver & Support Assistant insists I have the correct drivers, I wanted to know if the DSA takes the bug into account. Other occasional issues are the screen not waking up from being asleep (it will be black, but powered-up) or flashing black.

I have read this, I'm just wondering if it's worth a try when the Intel DSA says otherwise

https://community.intel.com/t5/Graphics/BUG-dwm-exe-uses-memory-leakage-with-Intel-HD-Graphics-630/m-p/1222297

Device name LAPTOP-SLQF0845
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz
Installed RAM 16.0 GB (15.9 GB usable)
System type 64-bit operating system, x64-based processor
Intel® UHD Graphics 620

Edition Windows 11 Home
Version 23H2
Installed on ‎2022-‎10-‎20
OS build 22631.3296
Experience Windows Feature Experience Pack 1000.22687.1000.0

Driver Details from DSA
Provider Intel Corporation
Version 27.20.100.8682
Date 9/5/2020
Device Details 

Adapter Compatibility Intel Corporation
Video Processor Intel® UHD Graphics Family
Resolution 1920 x 1080
Bits Per Pixel 32
Number of Colors 4294967296
Refresh Rate - Current 60 Hz
Refresh Rate - Maximum 60 Hz
Refresh Rate - Minimum 60 Hz
Adapter DAC Type Internal
Availability Running at full power
Status This device is working properly.
Location PCI bus 0, device 2, function 0

I sometimes use multiple monitors, but not usually - problem occurs both ways. Power source doesn't seem to matter either.

[ACarmona_Intel]

Hello Sarahlboyd,

Thank you for posting in our communities.

To help me further identify the problem and offer you a solution, kindly provide the following details:

• When did the issue start and was the system working fine before?
• Have you made any changes that might have led to the issue?
• What troubleshooting have you already tried? so we can avoid repeating them.
• Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[sarahlboyd]

Thank you!

[ACarmona_Intel]

Hello Sarahlboyd,

Thank you so much for the response.

You may try the suggested troubleshooting step from this community thread:

• https://community.intel.com/t5/Graphics/BUG-dwm-exe-uses-memory-leakage-with-Intel-HD-Graphics-630/m-p/1222297.

If the issue still persists, we recommend that you also try the troubleshooting steps outlined in the link below:

• dwm.exe (Desktop Window Manager) produces a memory leak with drivers newer than 27.20.100.8587.

Please let me know if you have any questions.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Sarahlboyd,

We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!


Best regards,
Carmona A.
Intel Customer Support Technician

[ACarmona_Intel]

Hello Sarahlboyd,

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Sarahlboyd,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician