Intel HD 4000 freezes my computer

[idata]

I have Windows 8 and Intel HD 4000 graphics. The driver version is 9.17.10.2867. When I try to play a game in full screen it freezes my whole computer. Does anyone else have this problem? And is there a way to fix it?

[idata]

Chris Hughes, Hi (and sorry my poor English).

For example, I already have gtx 690. But I want to be able to use Intel QuickSinc and nVidia CUVID in various applications, and be able to switch between GPUs via Lucid Virtu MVP software.

Yes, I can use gtx 690 for gaming and for all other purposes, but some times QuickSinc is better for video encoding/decoding, as well as I just want to save some power draw - and money on bills - when it is not needed (including some games).

For such posibilities I need to have Intel HD driver properly working too.

PS many games freezes on my hd4000 with any drivers past v.2761. (3770k, MVG/1309, W7Ux64, 16Gb = 4x4)

Waiting for a new driver (or, may be, any registry tweaks and tricks).....

[idata]

Hi guys.

Asus have released an updated bios for the maximus V formula (v.1408). I will report back to let you know if this has fixed my problem.

Update: I've managed to play for half an hour without any crashes, a damn sight better than crashing within five minutes. The updated bios seems to have done the trick. I'll have a more extended test of it when I get home from work tonight.

Update again. I've been playing for a solid couple of hours now without any crashes. I've also been able to run benchmarks that were previously failing. &# 13; The problem has definitely been fixed with the most recent bios update in my case.

[idata]

Yes, flashing 1408 bios for Maximus V Gene fixes my problem too.

[idata]

Glad to hear it gregj

[idata]

hy.

same freezing issue on the two newest driver (2875 and 2867 also not good)

all of drivers before these 2, are workin well

i3-3225 win7 64bit ultimate

have a nice day!

[idata]

im really hope these new drivers cant damage my processor, because freezes keep goin on, with the older driver, or without driver.. on windows desktop the cursor lagging without any stress

[NICHOLAS_F_Intel]

Hi Tamas, can you please provide your dxdiag information for review?

(Start -> Run -> dxdiag -> Save All Information)

Thanks,

-Nic

[idata]

Hi!

I see this thread has been helping people out with ASUS motherboards.

I have the exact same problem and I have narrowed it down to a specific incident.

First, here are my specifications:

GIGABYTE GA-Z77MX-D3H Motherboard, latest BIOS

Intel i5-3570K Processor, running @ 3.4 Ghz, turbo to 3.8 Ghz

Intel HD 4000, latest driver

Corsair Vengeance DDR3 2x4 GB (8GB total) 1600 Mhz (timing on 8-8-8-24) <-- not overclocked either, running at advertised frequency/timings

PSU: Antec EarthWatts 380 Watts

SanDisk Extreme SSD 120 GB

Okay, here is what happens:

I am using OCCT (http://www.ocbase.com/ http://www.ocbase.com/), and when I run the GPU: 3D test my computer freezes.

HOWEVER, it ONLY FREEZES when the DirectX Version is set to DirectX10. When it is on DirectX9, it is completely fine.

Any insight as to why this is happening? And is there any way that I can switch my system to use DirectX9 only, because this leads to freezing in my video games (particularly League of Legends).

Given the nature of the problem, I highly suspect it lies with the GPU.

[NICHOLAS_F_Intel]

Hi Ryan,

Can you post your dxdiag for me to review please? (Start -> Run -> dxdiag -> Save All Information) Copy & Paste it here and I'll take a look.

Thanks,

-Nic

[idata]

------------------

System Information

------------------

Time of this report: 12/10/2012, 20:01:30

Machine name: BATMAN

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: To be filled by O.E.M.

BIOS: BIOS Date: 05/31/12 20:36:15 Ver: 04.06.05

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.8GHz

Memory: 8192MB RAM

Available OS Memory: 8084MB RAM

Page File: 1913MB used, 14254MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_D0001458&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: ASUS VS228

Monitor Id: ACI22FD

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HD15

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2875 (English)

Driver Version: 9.17.10.2875

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/22/2012 17:40:22, 12615168 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-D37C-0AF0B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0xD0001458

Revision ID: 0x0009

Driver Strong Name: oem31.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2875:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335A...

[idata]

Hello everyone,

An update for the issue. With the latest Intel driver and the latest UEFI firmware for Asus P8Z77-V LX the issue is completely gone for DirectX 9/10/11 applications/games running in full screen.

Thank you for all the feedback,

Romeo

[NICHOLAS_F_Intel]

Thanks for that update Romeo.

@Ryan: Can you tell me what motherboard you're using? It didn't populate in the dxdiag unfortunately.

Thanks,

-Nic

[idata]

Gigabyte GA-Z77MX-D3H

http://www.gigabyte.us/products/product-page.aspx?pid=4145&dl=1# ov http://www.gigabyte.us/products/product-page.aspx?pid=4145&dl=1# ov

I think I've narrowed the problem down to a memory problem. Is it common for a computer to crash with low memory?

When I am running OCCT tests (GPU:3D) with DirectX10 settings at resolutions lower than 1024, it runs fine. When I step it up to 1024, it freezes completely.

Also, when I am running multiple applications in the background, games also crash while I play them.

[NICHOLAS_F_Intel]

I would say that its normal for a computer to crash if it does in fact have low memory, but that doesn't seem to be the case with yours (8GB is by no means low).

Looking at your motherboards support site though, it looks like there may be some stability improvements to be had if you update your BIOS. I would suggest updating your BIOS to the latest version, and see if that fixes the issue; http://www.gigabyte.us/products/product-page.aspx?pid=4145&dl=1# bios http://www.gigabyte.us/products/product-page.aspx?pid=4145&dl=1# bios

Let me know how it goes.

-Nic

[idata]

I have now the same problem after I reinstall my Win 7 64 Ultimate on my new Corsair SSD.

But a little different, I can play all games when they are in Windowed mode, also can watch movies in Fullscreen. WindowedFullscreen works also fine for games.

Sys:

CPU: Intel Core i5 3570k (no oc )

RAM: 4x8GB Corsair Vengeance DDR3 CL10 1600mhz (Use 22gb as ramdisk)

GPU: Asus HD7870 DC II 2gb v2(dead because HW malfunction)/ Intel HD 4000

MB: Asus P8 Z77-V LE (Asus bios 0705 <- really annoying bios version where you cant push any buttons except del)

Sound: Asus Xonar D1 (UNi Xonar 1807 v1.62 beta 1)

SSD: 1x Corsair Force GT 120gb

HDD: 1x WD Raptor 150gb, 1x Samsung Spinpoint 500gb, 1x Seagate Barracuda 1tb

OS: Win 7 64bit Ultimate

PSU: enough power for any type of 4 freaking gpus

[entilza]

For the P8Z77-V LE there is a new BIOS 0706.

[idata]

ha something is wrong with the bios then when they bring new versions all two weeks but thanks anyway I try that.

[idata]

Hi there,

I got exactly the same issue. Freeze on any game and on every start of 3DMark11 with no exception.

I haven't changed any settings yet, no oc. Freeze resp. reboot happens also on desktop without any

load, but uncorrelated but as said when starting a game it happens all the time.

Asus P8Z77-M PRO

i7 3770K

4 X 2GB OCZ3P13332G

Windows 7 64 bit

Intel graphics driver version 9.17.10.2875

BIOS 1708

I just remembered that I have this issues after I first put my system together when watching 1080p

videos, this I could really fix through a bios update.

---------------------------------------------------------------

------------------

System Information

------------------

Time of this report: 12/25/2012, 23:14:30

Machine name: OGINO-PC

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: German (Regional Setting: German)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 11/09/12 14:45:59 Ver: 17.08

Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz

Memory: 8192MB RAM

Available OS Memory: 7876MB RAM

Page File: 2245MB used, 13505MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09

Display Memory: 1760 MB

Dedicated Memory: 256 MB

Shared Memory: 1504 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: PnP-Monitor (Standard)

Monitor Model: BenQ GW2750H

Monitor Id: BNQ78C3

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2875 (English)

Driver Version: 9.17.10.2875

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/22/2012 17:40:22, 12615168 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-C878-C0A4B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x84CA1043

Revision ID: 0x0009

Driver Strong Name: oem2.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2875:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(I...

[idata]

-Are you only experiencing this issue with games? (which ones?) Or are you also seeing it using non-game applications like unigen heaven?

Yes Games, 3dmark03 and unigen heaven

-How much memory do you have?

8GB 2133MHz

-Which CPU are you using?

i7 3770K

-What operating system are you using? Also, 32 or 64 bit?

Windows 8 64-bit

-Do you have this issue with the 2761 driver?

Yes

[idata]

Hi all,

I had the same problem. I just bought the following config;

Intel i7-3770k , intel heatsink and fan

ASRock z77 extreme4

2 x 8GB Crucial Ballistix Tactical

and 2 Intel 180GB series 330 SSDs in Raid 0.

Win 8 pro

Nothing overclocked or tweaked.

I first noticed that launching Left 4 Dead 2 and playing for a few seconds causes my computer to freeze to the point the hard reset button wouldn't reset it. I had to power off and on.

Then I noticed that it also consistently happens when running the Windows performance assessment tool during the DirectX 9 load texture assessment. I also tried PC Wizard and it would again crash and freeze during DirectX tests. In all cases hard reset would not work. Only power off (by holding the power button 5 seconds) and then power on.

I looked at BIOS settings and noticed that some cpu/motherboard voltages were not set to auto (unfortunately I don't remember the exact fields) so I set everything to auto. Now it's very stable again, no crashes.

[idata]

Hey,

My configuration is also new. My motherboard is an Asus P8Z77-V LX. I tried every configuration possible thinking it was a UEFI/BIOS problem. Unfortunately after going through a bunch of combinations the computer still locked up after going full screen in a game.