Intel HD Graphics 5500 defaulting after restart

[DDeba]

Hi,

Intel HD Graphics 5500 defaulting the display to 1024 X 768 in Windows 10 whenever the computer boots. I have to change the display settings to full screen every time I log in to the full screen resolution 1920 X 1080. Can this be set permanently? I am using Dell Inspiron 17 5000 series.

Appreciate any help.

[idata]

Thanks for the info, Blue_View

I noticed you have an old driver, please test the behavior of the system with the latest released.

Here: https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210

Make sure you download the .zip version of the drivers

In order to make sure you get it installed properly, please follow these steps:

1. Access the device manager and look for display adapters

2. Right click and select update driver for Intel HD Graphics 55003. Select "Browse my computer for driver software"4. Select "Let me pick from a list of device drivers on my computer"5. Click on "Have Disk" and find the .zip driver folder downloaded6. Go to "Graphics" folder and select the .inf file and hit open then ok7. Select Intel HD Graphics 5500 under "model" and hit next

Please let me know how it goes.

Regards,Esteban C

[DDeba]

Hi,

Thanks a lot for the prompt reply.

I have performed the update as mentioned.

Here is the latest report.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Intel(R) HD Graphics 5500

Report Date: Thursday, January 26, 2017

Report Time [hh:mm:ss]: 12:30:03 AM

Driver Version: 20.19.15.4539

Operating System: Windows* 10 Home (10.0.14393)

Default Language: English (United States)

Physical Memory: 8102 MB

Vendor ID: 8086

Device ID: 1616

Device Revision: 09

Graphics Output Protocol (GOP) Version: 5.5.1028

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz

Processor Speed: 2394 MHz

Processor Graphics in Use: Intel(R) HD Graphics 5500

Shader Version: 5.0

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 11.1

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 14.96 inches

Vertical Size: 8.27 inches

Supported Modes

1920 x 1080 (60p Hz)

1920 x 1080 (48p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 06 AF 9D 11 00 00 00 00

00 19 01 04 90 26 15 78 02 C8 95 9E 57 54 92 26

0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 84 3A 80 34 71 38 28 40 30 64

31 00 7D D6 10 00 00 1A E0 2E 80 34 71 38 28 40

30 64 31 00 7D D6 10 00 00 1A 00 00 00 FE 00 38

37 47 4E 4D 80 42 31 37 33 48 54 4E 00 00 00 00

00 00 41 22 96 01 11 00 00 02 01 0A 20 20 00 57

* Other names and brands are the property of their respective owners.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Please let me know your opinion. In the meantime, I will keep an eye on the issue. If the issue is resolved, I will let you know.

[idata]

Hello Blue_View,

Understood, I will keep the thread handy to follow up on the inquiry.

Regards,

Esteban C

[idata]

Hello Blue_View,

I am here to double check if the issue has been resolved.

Regards,

Esteban C

[idata]

Hello Blue_View,

I would like to double check if you still require support for this matter.

Regards,

Esteban C