Approval to download Quartus Software

[MohanY]

Hello,

I haven't received the approval email to download the Quartus software. I would appreciate, if someone can look into it.

Regards,

Mohan

[Nurina]

Hi,

Which version of Quartus do you want to download? Is this email for license? Can you confirm that you're not using DevCloud?

Regards,

Nurina

[MohanY]

We bought a Stratix 10 development kit from DigiKey. There is an ARM license with a serial number in the kit. I need Quartus prime software. Does the kit include license for this?

Regards,

Mohan

[Nurina]

Hi,

You can download whichever version of Quartus from here: https://fpgasoftware.intel.com/

Only the Pro editions support Stratix 10 so you would need to buy the license for the software. The license you mentioned is not for the Quartus software. You can request to create a license here: https://fpgasupport.intel.com/Licensing/license/index.html

You can choose between floating and fixed license. This webpage provides a walkthrough to create and set up license: https://www.intel.com/content/www/us/en/programmable/documentation/esc1425946071433.html#mwh1410890913760

Regards,

Nurina

[MohanY]

I believe the development kit comes with a 1 year license of Quartus prime pro. How do I access that?

[Nurina]

Hi,

Can you follow the steps provided in the Getting Started chapter of this document: https://www.intel.com/content/dam/www/programmable/us/en/pdfs/literature/ug/ug-s10-fpga-devl-kit.pdf#page=6

Let me know if this helps you.

Regards,

Nurina

[MohanY]

It is not finding the serial number - 10SLTSoC0000944. I tried the other 2 numbers too - 99A754
TWJC0AG201. I have attached a picture of the side label from the development kit box

[Nurina]

Did you check your junk/spam mail?

Regards,

Nurina

[Nurina]

By the way it's not a good idea to share the serial number on this public forum. Someone might take your license as their own.

[MohanY]

I checked spam folder. I didn't find anything. Is there a number to call? 

[Nurina]

That's alright I contacted our license expert to see if they can help with this. Might take a while.

Cheers,

Nurina

[Nurina]

Hi,

Our license team has fixed the issue of your serial number. You can use Serial# 10SLTSoC0000944 to activate the license. 

Guidance: https://www.altera.com/support/training/demonstrations/online/licensing/onl-licensing.html --> License Activation & Create new license.

Regards,

Nurina

[MohanY]

Thank you.  The license page says, I can re-seat this license 3 times. When I activate the license, it is saying that I can have the license on 2 more computers with the same user name.  If I activate it on 3 computers, it will not affect the number of times I can re-seat the license. Is this correct?

[Nurina]

By re-seat I assume you mean add seat to the license. Yes activating the license on 3 computers shouldn't affect the amount of times you can add seat to the license.

Regards,

Nurina

[Nurina · Accepted solution]

Hi,

We did not receive any response to the previous question/reply/answer that I have provided, thus I will put this case to close pending. Please post a response in the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you with your follow-up questions.

Regards,
Nurina

PS: If you find any comment from the community or Intel Support to be helpful, feel free to give Kudos.

[MohanY]

Thanks for your help. I was able to install the license.