error cod 0xA00F4243 (0xC00D3704)

[JMart81]

I have a HP Envy. I got my laptop a few months ago. Around September 2016. Every thing was working great but the past couple of weeks a error code 0xA00F4243 (0xC00D3704) appeared when I selected my camera app. Then I started getting a message with skype saying that my camera might being used by another app. But all app's were closed. Just to be sure I uninstalled Skype and one other photo app that uses the 3D feature just to be sure. And still same thing with camera App. So I looked for other posts with people who had the same problem. I found a solution. Uninstalled the "Intel RealSense Depth Camera F200" as advised to the poster. And reinstalled "Intel RealSense Depth Camera manager from this Intel link: https://downloadcenter.intel.com/download/25044/Intel-RealSense-Depth-Camera-Manager Download Intel® RealSense™ Depth Camera Manager

Well After the reinstall I restarted my computer. Tried using my camera And got the same message and error code as before. I checked my Apps & Features under my settings. These systems have been udated:

Intel Driver Update Utility

Intel RealSense Application Recommender

Intel RealSense Depth Camera manager F200 ( Checked to see what was running before I uninstalled. So this matched.)

What else can I try?

[FNalm]

Actually this "manual" way through the command prompt is how i locked my camera. After the famous windows update that messed up all the Windows Hello intel sense cameras, i did various tests using the FWUpdateF200.exe -force command, trying to make windows hello work, not knowing that the max "forced" upgrades/downgrades are limited to 20. So now i am stack with the latest version of firmware on it and locked. From all the various posts i searched, there is no vialable way to recover the camera, which is in fine condition appart from this forced lock.

Thanks for the reply!

[MartyG]

You are very welcome!

It sounded from your message as though your own camera was bricked. If the camera is actually working then the lock should not be a problem. This is because ​new firmware is no longer developed for the F200 and so there will never be a new firmware for it that you need to update to.