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Intel WiFi 6 AX200MHz Is frequently disconnecting, what's going on? Can this be fixed by Intel?

reliy
Beginner
258 Views

I just my PC last week and my wifi adapter is Intel WiFi 6 AX200MHz , it keeps getting disconnected and can't get enough internet to do my any work. My other PCs and laptops don't have this issue at all and they connect easily. Can you please assist?

thank you

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4 Replies
Leonardo_C_Intel
Moderator
181 Views

Hello reliy

 

Thank you for posting in the Intel Community.

 

·       What troubleshooting have you done on the system?

·       Is the Intel® Wi-Fi 6 AX200 the adapter that came preinstalled on the system? or did you integrate it? 

·       What is the brand and model of the router in the environment?

·       Have you rested the network connecting only the Intel® Wi-Fi 6 AX200?

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

AChan203
Novice
181 Views

Driver issue ALOT of people are having this issue, already submitted my question but what needs to happen is that someone from intel has to escalate this to a driver fix asap.

Leonardo_C_Intel
Moderator
181 Views

Hello reliy

 

Have you been able to collect the information requested?

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

Leonardo_C_Intel
Moderator
181 Views

Hello reliy

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

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