For Deloitte Global AI Leader for TMT Industries, Baris Sarer, the promise of AI isn’t just about smarter chatbots or copilots—it’s about reimagining entire enterprise processes with an “AI-first” mindset. In his conversation on Intel on AI, Sarer explains that while generative AI created excitement, the real breakthrough comes from Agentic AI: intelligent systems that don’t just respond to prompts but orchestrate whole workflows end-to-end.
From redesigning finance and HR operations to empowering sales teams with automated prep and insights, Sarer emphasizes that Agentic AI creates step-function improvements, not incremental ones. Deloitte has already seen 92% automation in invoice management, and major productivity gains for global salesforces through AI-native scaffolding of daily workflows.
Trust, Governance, and Gradual Adoption: With great potential comes risk. Sarer cautions that chaining multiple AI agents together compounds errors, so trust must be built gradually—much like the slow evolution from cruise control to self-driving cars. Full autonomy won’t arrive overnight, but thoughtful controls at every stage can ensure both reliability and accountability.
From Use Cases to End-to-End Processes: One of Sarer’s strongest messages to executives is to move beyond “use cases” and point solutions. Instead, leaders should step back and rethink entire business processes through the lens of AI-native redesign. That shift requires not just IT investment, but organization-wide education and participation—from the boardroom to frontline employees.
Global Perspectives and Constraints Fueling Innovation: While the U.S. enjoys access to advanced tools and resources, Sarer highlights that telcos in regions like Africa and the Middle East face tighter constraints—such as $3–$4 ARPU (average revenue per user). Those conditions drive extraordinary creativity in applying AI for efficiency and resilience. In his view, constraint-based innovation often yields the most groundbreaking solutions.
Ecosystems, Partnerships, and Leadership Mindset: AI adoption isn’t a solo endeavor. Deloitte is taking an ecosystem approach, partnering with technology leaders and startups to ensure interoperability and scalability. Equally important, Sarer stresses, is leadership mindset: AI isn’t just a CIO’s responsibility anymore. CEOs, boards, and entire workforces need to lean in, upskill, and co-create new ways of working.
For decision-makers, the takeaway is clear: Agentic AI isn’t just hype—it’s a call to fundamentally rethink how enterprises operate. Those who embrace process-level reinvention, governance, and broad organizational readiness will be the ones who unlock exponential value.
The episode is available on all major podcast platforms or watch the full video on the Intel on AI YouTube channel.
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