Driver Hang/Crash using WebGPU in Chome

[RobConde]

Using the latest driver and Chrome, I am seeing that a simple WebGPU example using indirect draw calls causes the intel driver to hang on my hardware configuration. The issue is also reproducible on other machines with the same hardware configuration. The following github repository contains all system information and directions required to reproduce the issue: https://github.com/rconde01/intel_driver_indirect_call_hang

Let me know if any additional information is required.

[NormanS_Intel]

Hello RobConde,

Thank you for posting in the community!

To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Developer Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

Best regards,

Norman S.

Intel Customer Support Engineer

[Arturo_Intel]

Hello @RobConde 

Welcome to the Intel Game Developer Support forum.

I was able to reproduce this issue, thank you for sharing the code repository, it helped a lot.

We are working on your case; I will post any updates here.

-- r2

[Arturo_Intel]

Hey @RobConde 

This issue was replicated in our labs

We now sharing the information to our driver's team.

The internal ID related to this case is 22020408106

Will continue to share any news / updates in here.

-- r2

[RobConde]

Great! Looking forward to what the driver team finds.

[Arturo_Intel]

@RobConde Can you try enabling the "unsafe WebGPU support" and share your results with me?

[RobConde]

The behavior was the same, but I'll mention that sometimes it works for a few seconds before failing. 

[Arturo_Intel]

@RobConde Thanks for confirming it!

I have the same behavior on my end, and I wanted to double check with you, 

now I am sure that is not an isolated issue.

Will continue to work on this case with the driver's engineer team.

Thanks for your help!

Any update/questions, I will be posting it here.

--r2

[RobConde]

Any update here?

[RobConde]

@Arturo_Intel Can you give me an update on this? It's been many months and you said you could reproduce the issue so I was hoping there might be some progress.

[Arturo_Intel]

@RobConde 

Rest assure that we are working on this issue, unfortunately the root cause it not yet determined by our team. Seems to be one of those hard-to-find corner cases.

But not worry, our team is working hard to resolve the problem, 

I will communicate with you when something new arise.

Thanks for your patience,

--r2

[RobConde]

@Arturo_Intel Any update here?

[Arturo_Intel]

@RobConde 

At this time, our driver's team is actively working on your case, and it is currently in progress.

I will update you with any significant developments as soon as possible.

Thank you for your understanding and patience.

-- r2

[RobConde]

Any update?

[Olivia342]

Hi Rob, thanks for providing the GitHub repo with detailed reproduction steps—that’s exactly what the Intel Game Development Support team needs. Make sure your Support Case includes your SSU, driver version, Chrome version, and any error logs. This will help Intel’s engineers investigate the WebGPU indirect draw hang on your hardware configuration more efficiently.