Intel ARC graphics driver issue: sudden crash, then the system automatically restarts(OpenGL )

[Joren]

Hi Dear,

I am a game developer, and we chose BGFX as the underlying renderer for our game engine. Last week, our department purchased 2 new laptops with the following configurations. And then installed the latest graphics driver.

Intel(R) Core(TM) Ultra 5 125H 3.60 GHz

32.0 GB RAM

Windows 11 Home(24H2).

When our engine call  Swap Buffers after initialization, the screen goes black and restarts automatically.

This is a very strange problem, because NVDIA & AMD series graphics chips should not have any problems， This is almost certainly an unknown issue within the driver.

I can't provide our engine code, but we can reproduce this issue.

1.

git clone https://git@hub.com/bkaradzic/bx.git
git clone https://github.com/bkaradzic/bimg.git
git clone https://github.com/bkaradzic/bgfx.git

2.

cd bgfx

 3.

..\bx\tools\bin\windows\genie --with-examples vs2022

4.

start .build\projects\vs2022\bgfx.sln

5. Choose a example, such as example-06-bump(You can choose any example)

6.Open the main file--bump.cpp, then jump to line 103 and modify the code as follows:

init.type = bgfx::RendererType::Enum::OpenGL;//USE OPENGL VERSION.

7. Run, then crash and the computer will automatically restart with a black screen.

There has been a similar post on the forum, the link is below：

Thinkpad T14 gen5 intel arc graphic BGFX OpenGL TDR - Intel Community.

By the way, it is very easy to download BGFX and generate the project. Please ask your engineers to follow the above steps to reproduce it. If you have any questions, please feel free to contact me! Thank you very much!

[drahcir_rahl]

FWIW thank you, hopefully this leads them to some associated issues like my restarts trying to play StarField.

[NormanS_Intel]

Hello Joren,

Thank you for posting in the community!

To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Developing Games on Intel Graphics Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

Best regards,

Norman S.

Intel Customer Support Engineer