Unable to Download Intel ESQ Tool

[LeoW]

Hi,

I'm currently unable to download the ESQ tool (Intel ESQ for Intel AI Edge Systems and Intel ESQ for Metro AI Suite) from your website. Each attempt results in the error message:
"Please try again later!!"

I've already tried the following troubleshooting steps without success:

Cleared browser cookies

Disabled ad blockers and tracking protection

Tested on multiple browsers (Chrome and Edge)

Attempted downloads on three separate machines (Windows 11 Pro, Windows 10, and Ubuntu 24.04)

Could you please advise on how to proceed, or let me know if there's an alternative download method?

Thank you for your support.

Best regards,
Leo

[Zulkifli_Intel]

Hi LeoW,

I'm able to download the Intel® ESQ for Intel® AI Edge Systems.

May I know which country you are from?

Regards,

Zul

[LeoW]

Hi Zul,

Thank you for your support.

I am from Taiwan.

I could download ESDQ before, but after changing from ESDQ to ESQ, I'm unable to download it...

Best regards,
Leo

[JesusE_Intel]

Hi LeoW,

Are you able to download other software package from Edge Software Catalog or is the issue just with this software package?

Regards,

Jesus

[LeoW]

Hi Jesus,

Thank you for your support.

I was able to download the Intel ESQ for Intel® Edge Controls for Industrial without any issues.

However, I’m currently unable to download the following:

Intel® ESQ for Intel® AI Edge Systems

Intel® ESQ for Metro AI Suite

Could you please assist with this, or let me know if there are any additional steps I need to take?

Thanks in advance for your help.

Best regards,

Leo

[JesusE_Intel]

Thank you, Leo. I'll reach out to the development team for further assistance and will update you as soon as I receive a response.

[JesusE_Intel]

Hi Leo,

The engineering team has resolved an issue related to single sign-on that might have been affecting your experience. Could you please confirm whether you are still encountering this issue?

Regards,

Jesus

[LeoW]

Hi Jesus,

Thank you for your support.

I tried downloading the ESQ tool but am still encountering issues.

The result can be found at the link below:

Intel ESQ for Intel AI Edge Systems  https://youtu.be/nZbElpwFOmg

Intel ESQ for Metro AI Suite  https://youtu.be/dBBS3ICxm8Y

Intel ESQ for Intel Edge Controls for Industrial  https://youtu.be/QJxOdRKKxQY

Could you kindly help check and provide further guidance?

Best regards,

Leo

[JesusE_Intel]

Hi Leo,

Thank you for providing the videos. Unfortunately, we haven't been able to reproduce the issue on our end. I'm currently checking with the team to see if there's anything specific to your account that might be causing this. In the meantime, would it be possible for you to try downloading the software using a different account?

Regards,

Jesus

[LeoW]

Hi Jesus,

I tried downloading some tools and the results can be found in the following links:

https://youtu.be/ypHRHWPorQM

Visual Question Answering ==> Fail
Intel® Edge Controls Protocol Bridge Microservice ==> Fail
Edge Microvisor Toolkit Standalone Node ==> Pass
Intel® Edge Device Enablement Framework (EEF) ==> Pass

Best regards,

Leo

[JesusE_Intel]

Hi Leo,

For this last attempt, did you use the same account that you initially reported the issue with, or did you use a different login?

Regards,

Jesus

[LeoW]

Hi Jesus,

Sorry for not making it clear earlier.
I was using the same account for the test.

Best regards,
Leo

[JesusE_Intel]

Hi Leo,

Could you please try testing with a different account? This will help us determine if the issue is account-related, as we haven't been able to reproduce it on our end.

Regards,

Jesus

[LeoW]

Hi Jesus,

I used my colleague's account to test, and it was able to download successfully.

However, when I switched back to my account, I still couldn't download.

https://youtu.be/RQTTNwKcRGk

Best regards,
Leo

[JesusE_Intel]

Hi Leo,

I'm glad you are able to download the software package using your peer's account. To help troubleshoot the issue that is specific to your account, could you please provide the logs under the network tab in the browser developer tools?

Open the Developer Tools in your Browser

Navigate to the Network Tab

Browse to the package download page (https://edgesoftwarecatalog.intel.com/package/esq-for-ai-edge-system)

Start capturing

Click on Download

Save/Download the network logs in HAR format

Please let me know if you prefer to share these privately and I can start a private message.

Regards,

Jesus

[LeoW]

Hi Jesus,

Yes, I’m fine with sharing them privately. Please feel free to start a private message.
Also, please refer to the attached file edgesoftwarecatalog.intel.com.zip for more details.

Best regards,
Leo

[JesusE_Intel · Accepted solution]

Hi Leo,

We've identified an issue with your account and are actively working on a fix. I will keep you updated and let you know as soon as the fix is complete.

Regards,

Jesus

[LeoW]

Hi Jesus,

That sounds great.

I appreciate your support.
Looking forward to hearing the good news soon, thank you.

Best regards,
Leo

[JesusE_Intel]

Hi Leo,

The team has addressed the issue. Could you please test it and let me know if you're still experiencing any problems?

Regards,

Jesus

[LeoW]

Hi Jesus,

Thank you so much for helping to resolve the issue.

I’m now able to download it successfully.

I really appreciate your support!

Best regards,
Leo

[JesusE_Intel]

Hi Leo,

Great! Happy to help, if you need any assistance, please create a new discussion as this one will no longer be monitored.

Regards,

Jesus