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Intel RealSense D410 USB Disconnect

Gururaja
Beginner
420 Views

Hi,

We have connected two D410 camera sensor with Raspberry Pi 4 model B for video capture. we are using 0.5m USB cable (Type A to Type C) for first camera and 5m USB cable (Type A to Type C) for second camera.  Initially devices are working properly for day or two. Later camera module is abruptly disconnected on its own. 

If we replug the power then device will work properly. same disconnection issue will arise after few hours /days of operation.

I am looking for support to address USB disconnection issue

Regards

K.Gururaja

 

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AlHill
Super User
416 Views

You may get a better response here:

https://support.intelrealsense.com/hc/en-us/community/topics?erpm_id=1234530_ts1600136184847

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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CarlosAM_INTEL
Moderator
397 Views

Hello, @Gururaja:

 

Thank you for contacting Intel Embedded Community.

 

You should address your RealSense consultations as a reference through the channels mentioned on the following website:

 

 https://support.intelrealsense.com/hc/en-us/community/topics

 

On the other hand, you need to address your consultation of the mentioned third-party device, as a reference as well, using the channels listed on the following website:

https://forums.raspberrypi.com/

 

Best Regards,

@CarlosAM_INTEL.

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