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Beginner
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x710-tm4

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The chip used is X710-TM4 and the win10 system is used. 4 network ports can be found on the computer. The MAC address has been written in, but the network cannot be connected, and the network port light has no display. The chip is independently developed. I am not sure whether it is a hardware design. problem? Ask for help?

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Moderator
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Hello, @mingfh:

Thank you for contacting Intel Embedded Community.

You need to verify that your implementation fulfills the requirements stated in the Intel® Ethernet Controller XL710: Reference Schematic document # 337000 and the suggestions stated in the Potential Packet Data Issue with Intel® Ethernet 700 Series running Microsoft Windows Operating Systems (TA-234) document # 606281. You can find them when you are logged into your Resource and Design Center (RDC) privileged account on the following websites:

https://cdrdv2.intel.com/v1/dl/getContent/337000

https://cdrdv2.intel.com/v1/dl/getContent/606281

You should fill out the form stated on the following website when you have problems with the provided websites or want to update your RDC account:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

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11 Replies
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Moderator
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Hi Mingfh,

Thank you for posting in Intel Ethernet Communities.

Please answer the following question which will help us get more context on your issue.

1. Is the adapter a customized design of your company and the controller is embedded on that custom design?

2. Please provide photos of the adapter.

3. Do you know the brand and the manufacturer of that adapter?

We look forward to your reply. Should we not get your reply, we will follow up after three business days.



Best Regards,

Alfred S

Intel® Customer Support


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Moderator
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Hi Mingfh,

We are just following up.

It looks like you need more time to carry out the recommendations that we have provided.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.



Best Regards,

Alfred S

Intel Customer Support 


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Beginner
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I’m sorry, but I’m only replying now. The project is an independent design, using Intel X710-TM4 chip, and it has already formed a product.

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Moderator
162 Views

Hi Mingfh,

Thank you for waiting for our update.

Since your issue is regarding an embedded design, we need to route this thread to correct channel so you will be better assisted by the proper team. 

Please wait for their reply within 1 to 2 business days.



Best Regards,

Alfred S

Intel® Customer Support



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Highlighted
Moderator
137 Views

Hello, @mingfh:

Thank you for contacting Intel Embedded Community.

You need to verify that your implementation fulfills the requirements stated in the Intel® Ethernet Controller XL710: Reference Schematic document # 337000 and the suggestions stated in the Potential Packet Data Issue with Intel® Ethernet 700 Series running Microsoft Windows Operating Systems (TA-234) document # 606281. You can find them when you are logged into your Resource and Design Center (RDC) privileged account on the following websites:

https://cdrdv2.intel.com/v1/dl/getContent/337000

https://cdrdv2.intel.com/v1/dl/getContent/606281

You should fill out the form stated on the following website when you have problems with the provided websites or want to update your RDC account:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

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Beginner
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Hello, the chip we use is X710-TM4, not xl710. The driver has been installed, but there is no Internet access. It is suspected that the MAC address has not been entered correctly. How do I flash the MAC address? Please tell me the specific method!

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Moderator
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Hello, @mingfh:

Thanks for your reply.

You should review the information stated in section 4.2.1.5, on pages 217 through 221 of the Intel® Ethernet Controller X710-TM4/AT2 (Carlsville) Datasheet document # 596333. You can find it when you are logged into your Resource and Design Center (RDC) privileged account on the following website:

https://cdrdv2.intel.com/v1/dl/getContent/596333

You should fill out the form stated on the following website when you have problems with the provided website or want to update your RDC account:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

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Beginner
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Hello! Can X710-TM4 Mac address data and burning method be provided? It is suspected that the Mac address is not burned, please contact me as soon as possible, thank you very much!

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Moderator
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Hello, @mingfh:

Thanks for your update.

You may find the answer to your last request in the information suggested in our last communication.

Best regards,

@CarlosAM_INTEL.

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Beginner
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Hello! Thank you for your support. I think what I need is a MAC address file, which can be directly flashed to the program in the chip. Now the driver has been installed, but there is no MAC address, so I need to enter the MAC address and I need a MAC address program!

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Highlighted
Moderator
66 Views

Hello, @mingfh:

Thanks for your update.

The EEupdate or LANconf tool may help to solve the inconvenience that you are experiencing. The Intel(R) Network Connections Tools PV LAN Software Tools document # 348742 includes these tools and their documentation. You can find them when you are logged into your Resource and Design Center (RDC) privileged account on the following website:

https://cdrdv2.intel.com/v1/dl/getContent/348742

You should fill out the form stated on the following website when you have problems with the provided websites or want to update your RDC account:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

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