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x710-tm4

mingfh
Beginner
1,025 Views

The chip used is X710-TM4 and the win10 system is used. 4 network ports can be found on the computer. The MAC address has been written in, but the network cannot be connected, and the network port light has no display. The chip is independently developed. I am not sure whether it is a hardware design. problem? Ask for help?

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1 Solution
CarlosAM_INTEL
Moderator
958 Views

Hello, @mingfh:

Thank you for contacting Intel Embedded Community.

You need to verify that your implementation fulfills the requirements stated in the Intel® Ethernet Controller XL710: Reference Schematic document # 337000 and the suggestions stated in the Potential Packet Data Issue with Intel® Ethernet 700 Series running Microsoft Windows Operating Systems (TA-234) document # 606281. You can find them when you are logged into your Resource and Design Center (RDC) privileged account on the following websites:

https://cdrdv2.intel.com/v1/dl/getContent/337000

https://cdrdv2.intel.com/v1/dl/getContent/606281

You should fill out the form stated on the following website when you have problems with the provided websites or want to update your RDC account:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

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15 Replies
AlfredoS_Intel
Moderator
1,008 Views

Hi Mingfh,

Thank you for posting in Intel Ethernet Communities.

Please answer the following question which will help us get more context on your issue.

1. Is the adapter a customized design of your company and the controller is embedded on that custom design?

2. Please provide photos of the adapter.

3. Do you know the brand and the manufacturer of that adapter?

We look forward to your reply. Should we not get your reply, we will follow up after three business days.



Best Regards,

Alfred S

Intel® Customer Support


mingfh
Beginner
989 Views

I’m sorry, but I’m only replying now. The project is an independent design, using Intel X710-TM4 chip, and it has already formed a product.

AlfredoS_Intel
Moderator
1,002 Views

Hi Mingfh,

We are just following up.

It looks like you need more time to carry out the recommendations that we have provided.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.



Best Regards,

Alfred S

Intel Customer Support 


AlfredoS_Intel
Moderator
984 Views

Hi Mingfh,

Thank you for waiting for our update.

Since your issue is regarding an embedded design, we need to route this thread to correct channel so you will be better assisted by the proper team. 

Please wait for their reply within 1 to 2 business days.



Best Regards,

Alfred S

Intel® Customer Support



CarlosAM_INTEL
Moderator
959 Views

Hello, @mingfh:

Thank you for contacting Intel Embedded Community.

You need to verify that your implementation fulfills the requirements stated in the Intel® Ethernet Controller XL710: Reference Schematic document # 337000 and the suggestions stated in the Potential Packet Data Issue with Intel® Ethernet 700 Series running Microsoft Windows Operating Systems (TA-234) document # 606281. You can find them when you are logged into your Resource and Design Center (RDC) privileged account on the following websites:

https://cdrdv2.intel.com/v1/dl/getContent/337000

https://cdrdv2.intel.com/v1/dl/getContent/606281

You should fill out the form stated on the following website when you have problems with the provided websites or want to update your RDC account:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

View solution in original post

mingfh
Beginner
951 Views

Hello, the chip we use is X710-TM4, not xl710. The driver has been installed, but there is no Internet access. It is suspected that the MAC address has not been entered correctly. How do I flash the MAC address? Please tell me the specific method!

CarlosAM_INTEL
Moderator
944 Views

Hello, @mingfh:

Thanks for your reply.

You should review the information stated in section 4.2.1.5, on pages 217 through 221 of the Intel® Ethernet Controller X710-TM4/AT2 (Carlsville) Datasheet document # 596333. You can find it when you are logged into your Resource and Design Center (RDC) privileged account on the following website:

https://cdrdv2.intel.com/v1/dl/getContent/596333

You should fill out the form stated on the following website when you have problems with the provided website or want to update your RDC account:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

mingfh
Beginner
938 Views

Hello! Can X710-TM4 Mac address data and burning method be provided? It is suspected that the Mac address is not burned, please contact me as soon as possible, thank you very much!

CarlosAM_INTEL
Moderator
933 Views

Hello, @mingfh:

Thanks for your update.

You may find the answer to your last request in the information suggested in our last communication.

Best regards,

@CarlosAM_INTEL.

mingfh
Beginner
923 Views

Hello! Thank you for your support. I think what I need is a MAC address file, which can be directly flashed to the program in the chip. Now the driver has been installed, but there is no MAC address, so I need to enter the MAC address and I need a MAC address program!

CarlosAM_INTEL
Moderator
888 Views

Hello, @mingfh:

Thanks for your update.

The EEupdate or LANconf tool may help to solve the inconvenience that you are experiencing. The Intel(R) Network Connections Tools PV LAN Software Tools document # 348742 includes these tools and their documentation. You can find them when you are logged into your Resource and Design Center (RDC) privileged account on the following website:

https://cdrdv2.intel.com/v1/dl/getContent/348742

You should fill out the form stated on the following website when you have problems with the provided websites or want to update your RDC account:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

mingfh
Beginner
724 Views

Hello! Using the chip X710-TM4, win10 system, now 4 network ports can be connected to the network, but three of the network port lights have no response, only one can work normally, the measurement network port lamp frequency pin is high, what tool to use What is the specific method to modify the polarity of the network port light? Thank you!

CarlosAM_INTEL
Moderator
719 Views

Hello, @mingfh:

Thank you for contacting Intel Embedded Community.

You need to review the information stated in section 3.5.1, on pages 220, 221, and 222 of the Intel® Ethernet Controller X710/XXV710/XL710: Datasheet document # 332464. You can find this document when you are logged into your Resource and Design Center (RDC) privileged account on the following website:

https://cdrdv2.intel.com/v1/dl/getContent/332464

The RDC Account Support form is the channel to process your account update request or report any inconveniences with the provided websites. It can be found at:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

mingfh
Beginner
712 Views

Hello! Excuse me, where can I find the 0X38 register and the 0X0072-0X0073 address in the lanconf64e program, please specify!

CarlosAM_INTEL
Moderator
706 Views

Hello, @mingfh:

Thanks for your reply

You should find the information that may answer your questions in sections 2.5, 2.6.1, 2.9.6, 2.10.3; tables 4, 5, and 7, on pages 7, 8, 11, 12, 19, and 20 of the Intel® LANConf User Manual, which is included in the DOCS file of the Intel® Network Connections Tools PV LAN Software Tools document # 568714.  You can find this document on the following website when you are using your Resource and Design Center (RDC) privileged account:

https://cdrdv2.intel.com/v1/dl/getContent/568714

The RDC Account Support form is the channel to process your account update request or report any inconveniences with the provided website. It can be found at:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

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