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eric6
Beginner
614 Views

How do I download the firmware on JHL7440?

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Hi,

I developed the hardware by referring to the Tapex creek TI83.

And I created the bin file through the imaginarium2 tool.

I found only the Firmware Update tools for the Alpine Ridge Device in the intel RDC.

How do I download the firmware on JHL7440?

Thanks

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1 Solution
eric6
Beginner
589 Views

Hi AlfredoS

Thank you for answer.

I didn't know the existence of the Thunderbolt Diagnostic Tool.

I understand how to download firmware through TDT.

Thanks

View solution in original post

7 Replies
AlfredoS_Intel
Moderator
601 Views

Hi Eric6,

Thank you for posting in Intel Ethernet Communities.

Please answer the following question which will help us get more context on your issue.

1. It looks like you are building a custom design system. Are you incorporating the I210 chip to an Intel Field Programmable Array (FPGA), System on Chip (SOC), Complex programmable logic device (CPLD)?

We look forward to your reply. Should we not get your reply, we will follow up after three business days.



Best Regards,

Alfred S

Intel® Customer Support 



AlfredoS_Intel
Moderator
600 Views

Hi Eric6,

Thank you for posting in Intel Ethernet Communities.

Please answer the following question which will help us get more context on your issue.

1. It looks like you are building a custom design system. Are you incorporating the thunderbolt controller to an Intel Field Programmable Array (FPGA), System on Chip (SOC), Complex programmable logic device (CPLD)?

2. Are you trying to update the firmware of an OEM Thunderbolt controller chip?

We look forward to your reply. Should we not get your reply, we will follow up after three business days.



Best Regards,

Alfred S

Intel® Customer Support 


eric6
Beginner
590 Views

Hi AlfredoS

Thank you for answer.

I didn't know the existence of the Thunderbolt Diagnostic Tool.

I understand how to download firmware through TDT.

Thanks

View solution in original post

AlfredoS_Intel
Moderator
579 Views

Hi Eric6,

Thank you for your response,

Since your issue is regarding the , we need to route this thread to the correct group so you will be better assisted by the proper team. We just need some time to check where to properly route your inquiry so that your concern will be addressed as quickly as possible.

We will give you an update no later than 2 to 3 business days from now.



Best Regards,

Alfred S

Intel® Customer Support


AlfredoS_Intel
Moderator
575 Views

Hi Eric6,

Thank you for waiting for our update.

Since your issue is regarding an embedded design, we need to route this thread to correct channel so you will be better assisted by the proper team.

Please wait for their reply within 1 to 2 business days.



Best Regards,

Alfred S

Intel® Customer Support


AlfredoS_Intel
Moderator
575 Views

Hi Eric6,

Thank you for your update. Please disregard our other posts, it looks like you already found the answer that you are looking for. Nevertheless, we will still be routing you to the correct group in case you have other questions.

If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for contacting Intel® and have a great week!




Best Regards,

Alfred S

Intel® Customer Support


CarlosAM_INTEL
Moderator
552 Views

Hello, @eric6:

Thank you for contacting Intel Embedded Community.

The cited part number is associated with the Thunderbolt(TM) Product family is not supported through this channel.

Your Thunderbolt consultations should be addressed by filling out the form stated in the following website:

https://thunderbolttechnology.net/contact

Best regards,

@CarlosAM_INTEL.

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