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EGust2
Beginner
1,669 Views

Can't find a driver that's compatible with Windows 8.1

Hi.

I've recently purchased an Intel Pro/1000 GT desktop adapter, so I don't have to use my old USB network adapter. I've searched through the download center for a driver, searched after a solved issue both here at the support community and Google, without any luck.

But at Microsoft's web pages, it says that this desktop adapter is compatible with both Windows 8 and Windows 8.1, according to their vote system. But that page doesn't provide any link to a driver either. Does anyone know a solution to this problem?

My OS is Windows 8.1, on a desktop computer.

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8 Replies
Kevin_M_Intel
Employee
57 Views

Hello eilanda,

Please try installing this driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24404 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24404

Note that this thread will be moved to Wired Community.

Kevin M

EGust2
Beginner
57 Views

Thank you for the answer. But I still can't get the desktop adapter to work, I've tried downloading the driver and running the .exe files from the link you provided, but without any luck. I know the hardware is installed correctly, since I can find it in the device manager at the Windows control panel. I even tried to update the driver from the device manager, but it says that the newest driver is already installed.

Kevin_M_Intel
Employee
57 Views

No worries. I will move the thread to Wired community so they can provide more troubleshooting steps.

Kevin M

VincentT_T_Intel
Employee
57 Views

Hi eilanda, GT desktop adapter comes with in-box support on win8.1, please check the link below for details:

http://www.intel.com/support/network/sb/CS-034443.htm Network Connectivity — Is My Intel® Ethernet Adapter Supported in Microsoft Windows 8.1*?

can you share the problem you encountered on the GT desktop adapter?

EGust2
Beginner
57 Views

I've read that table already, but I couldn't understand what it meant by "in-box support". Is the adapter supposed to come with a CD that contained a driver? Because all I received when I bought this network adapter was the adapter itself, no instruction booklet and no CDs.

My problem with the network adapter is that it doesn't work, and I know that it's inserted correctly in it's PCI slot, because it appears along with my USB network adapter at the device manager. So then it must be a driver I'm missing then, and I couldn't find out what I was supposed to do with the driver that Kevin linked to here: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24404 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24404

If you could provide a little bit more step-by-step explanation for what I'm supposed to do with the exe. files that driver above contains, I think it would helped me out a lot.

VincentT_T_Intel
Employee
57 Views

Hi eilanda, in-box supports refers to windows 8.1 comes with the driver for your network adapter, when you install the adapter to your system and boots up to windows 8.1, your operating system will recognize the adapter and install the necessary driver.

can you share more information on your problem - it doesn't work, does it mean you were able to connect to your network but no connection?

EGust2
Beginner
57 Views

What I mean is that when I only got the Intel network adapter physically connected to the PC, I don't receive any network signals at all, and therefore I can't find my home network in the list.

VincentT_T_Intel
Employee
57 Views

hi eilanda, you may try to check the windows network troubleshooting found in this link

http://windows.microsoft.com/en-ph/windows/cant-connect-to-network# 1TC=windows-8 Why can't I connect to a network? - Windows Help

hope this help

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