E610 Controller Network Card Information Display Issue (for Linux)

[MaxKao]

Hello Sir,

We have observed that the Intel E610 network card fails to display its chip model and speed under the Linux operating system, showing only the VID/PID (see Fig. 1).

It does not display the complete information typically shown with Intel ICs, such as “x7100” (Fig.2). However, it functions normally under Windows OS (Fig. 3).

Will Intel address this issue? Will they resolve it through firmware or driver updates?

[Sreelakshmi1]

Hi MaxKao,

Greetings!

Thank you for posting in Intel community forum!

In order to further check the Display Issue related to E610-XT2, kindly confirm below details.

System model name that you were using.

Clear front and back pictures of the NIC card

SSU logs. Please refer below link for more details.

 https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[MaxKao]

Hello, Intel Technical Team.

The SSU file and webcam photos of my system model are attached.

Please verify them.

[Sreelakshmi1]

Hi MaxKao,

Greetings!

Thank you for sharing the details. Please allow me sometime while I check with my resources. We will get back to you as soon as we have an update.

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[IntelSupport]

Hi MaxKao,

Good day!

We recommend performing the NVM and driver updates, then letting us know the results.

Non-Volatile Memory (NVM) Update Package:

https://www.intel.com/content/www/us/en/download/845347/non-volatile-memory-nvm-update-package-for-intel-ethernet-e610-series.html

Intel® Ethernet Adapter Complete Driver Pack:

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

Please revert back once the updates are complete.

Regards,

Shankith K P

Intel Customer Support Technician

[MaxKao]

Hi, Intel Technical Team.

We have updated NVM to version 1.41 and the driver to version 31.0, but the result remains the same—only the VIP/PID information is visible.

Tks

Max

[Fikri_Intel]

Hi MaxKao,

Thank you for your response.

Kindly confirm with us if you managed to perform a clean removal of the driver.

For Windows, You may refer to the link here: https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

and https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

Additionally, we recommended to try the following :

1) Disable Energy‑Efficient Ethernet (EEE) 

2) Keep Speed & Duplex = Auto Negotiation

3) Make sure the BIOS is updated to the latest version.

Looking forward to your response.

Regards,

FIkri_Intel

[MaxKao]

Hi FIkri_Intel,

1. We completely uninstalled the driver and rebooted the system before installing the new Linux driver. Furthermore, this issue occurs on the Linux operating system, not on Windows.

2. We have also tested the three suggested methods, but the results remain unchanged.

3. Does the network card information indicate that this issue is unrelated to the E610 controller firmware?

Tks

Max

[Sreelakshmi1]

Hi MaxKao,

Greetings!

Thank you for providing the POA update. I am currently checking with the appropriate resources and will provide an update as soon as possible.

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[Sreelakshmi1]

Hi MaxKao,

As the NVM and driver updates did not resolve the issue, we recommend proceeding with an update of the pcid database on Ubuntu. 

Kindly share the results once the update is completed.

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[MaxKao]

Hi Sreelakshmi,

After updating the PCID database on our Ubuntu system and re-querying the network card, the card information is now available. (Fig-1)

1. Is the PCID database update also required for newer Ubuntu OS versions (24.x/25.x)?

2. Is the currently displayed information final? Compared to the X710 controller, it is missing the PID/VIP and revision details.(Fig-2)

Fig-1

Fig-2

Tks

Max

[Azhari_Intel]

Hello MaxKao,

Good day to you.

Please be informed that updates to PCID database may be required for newer Ubuntu OS versions for hardware released after the specific OS build date.

Meanwhile, kindly attempt to run the lspci command with the '-nn' option to show PCI vendor and device codes as both numbers and names.

Please be informed that lspci only displays revision when its value is not zero (0).

For furhter reasoning on this, you may need to check with the pciutils author or forum where they may be able to provide better clarification on this.

Best Regards,

Azhari_Intel

[Sreelakshmi1 · Accepted solution]

Hi MaxKao,

Greetings!

We are following up to check if you were able to find the information we shared. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[MaxKao]

Hello,Sreelakshmi.

Thank you to the Intel Support Team and to you for providing an immediate solution.

I sincerely appreciate your assistance; the issue has been resolved.

Tks

Max

[Sreelakshmi1]

Hi MaxKao,

Greetings!

Thank you for confirming that the issue has been resolved. We are glad that we were able to assist you in fixing the problem.

We will now proceed to close the thread.

Please feel free to reach out if you need any further assistance.

Best Regards,

Sreelakshmi

Intel Customer Support Technician