E810XXVDA4TG1, can't be identified issue (so#300477)

[JLiu18]

Hi Tech,

part#E810XXVDA4TG1

1 pc from PO#029-5U732 with D/C 2313 & Lot Code MYAD33U4BH

Our customer purchased 2 pcs and found 1 out of 2 pc has below issue.

Description: 

After plugging them into the PC, one card can be recognized under the same environment, but the other card cannot be recognized.

Please see attached file and video for details.

Could you help check and advise if it is defective or any other reason?

Thanks.

Jun Liu

[Subhashish]

Hello JLiu18,

Greetings from Intel !!

Thank you for posting in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and would like to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you require further assistance from us? Your prompt response will greatly help us in diagnosing and resolving the issue as quickly as possible.

We appreciate your patience and understanding, and we look forward to hearing from you soon.

Regards,

Subhashish_Intel.

[MACM]

Hi JLiu18,

Thank you for contacting Intel.

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to share us the requested information.

Feel free to reply to this email, and we'll be more than happy to assist you further.

Regards,

Mohammed Ali CM

Intel Customer Support

[JLiu18]

Hi Mohammed,

The case is closed. 

Thanks.

Jun Liu

[Amina_Sadiya]

Hello Team,  

Greetings of the day!  

Thank you for the update. We will go ahead and close this case.  

Regards,   

Amina   

Intel Customer Support Technician