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El ethernet no se conecta

ElRoblex_
Beginner
222 Views

Hola, mi problema es que le ethernet no se conecta al encender el equipo después del estado de suspensión, se soluciona al reiniciar el equipo o, entrar al administrador de dispositivos y deshabilitar y volver a habilitar el dispositivo, he reinstalado los drivers, he desinstalado el dispositivo con los controladores y he reiniciado el PC y los he vuelto a instalar..., lo he probado TODO y nada.

El dispositivo el es Intel Ethernet Controller I225-V.

Gracias.

Un Saludo.

0 Kudos
4 Replies
AlfredoS_Intel
Moderator
185 Views

Hi Elroblex_,

Thank you for posting in our Intel® Ethernet Communities Page.

We are sorry to hear about the issue that you are experiencing with your network adapter. 

Before we proceed, we need to remind you that we only support in the English language. Since we would really like to help you, we will translate every post that you will create. Since our tool is a computer-based software, we cannot guarantee the 100 percent accuracy on the translation. We hope for your understanding on this one.

To better assist you, we need to get some logs from your system. It will tell us the different driver version and components installed on your system. Please download and run our Intel® System Support Utility from this page, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.

We look forward to hearing from you. If we do not get your reply, we will follow up after 3 business days.



Best Regards,

Alfred S

Intel® Customer Support



AlfredoS_Intel
Moderator
177 Views

Hi Elroblex_,

We are just following up.

It looks like you need more time to provide the information that we asked.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.



Best Regards,

Alfred S

Intel Customer Support 


AlfredoS_Intel
Moderator
172 Views

Hi Elroblex_,

We would like to inform that we will be moving our set follow up date from 3 business days to 5 business days, to give you ample time to provide the replacement unit. If you feel that the time is still too early please let us know so we can adjust accordingly.




Best Regards,

Alfred S

Intel® Customer Support


AlfredoS_Intel
Moderator
155 Views

Hi Elroblex_, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. We hope for your consideration and understanding on this one.


If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for contacting Intel® and have a great week!




Best Regards,

Alfred S

Intel® Customer Support


Best Regards,

Alfred S

Intel Customer Support Technician


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