Ethernet Connection Failed (Intel(R) Ethernet Connection(7) 1219-V

[Mdog]

There was a bad storm in my area yesterday and ever since I got home from work yesterday my ethernet cable hasn't provided me internet unless I connect via wifi. I do not think my problem was the weather I think it is now physical because I have tried so many things to try and get a connection like restarting pc, uninstalling drivers, and then updating them, restarting my router. In the device manager for the cable, it says "This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessful. " I am not sure what to try anymore and I need help.

[Sazirah]

Hi Mdog,

Thank you for posting in Intel Ethernet Communities.

We are sorry to hear that but rest assured that we will try our best to assist you to fix this issue. It seems that you encounter Error Code 10 after a bad storm. For your information, usually error Code 10 is a temporary error, generated when Device Manager can't start the hardware device, and most likely it is related to hardware and device driver issues between hardware drivers and additional software that is installed in Windows. However, lets try few possible troubleshooting to fix this issue.

May I know what is the version of the Windows that you are currently using?

Appreciate if you can try following steps in link below:

https://www.intel.com/content/www/us/en/support/articles/000087288/ethernet-products.html

https://www.intel.com/content/www/us/en/support/articles/000060145/ethernet-products.html

You may refer here to download the drivers:

https://www.intel.com/content/www/us/en/products/sku/82186/intel-ethernet-connection-i219v/downloads.html

Appreciate if you able to let me know the outcome of this troubleshooting steps.

Best Regards,

Sazzy_Intel

[Mdog]

Hi Sazirah,

Thanks for the reply I looked through all the links you had sent me and realized I had tried all of these solutions before making this post but thanks for the help. And when I did try these before I still had the same problem where there was no connection between my computer and the ethernet cable. I also talked with a friend of mine for further help and she said my best option was to replace the port itself. The computer I was using was running Windows 10. 

Thanks,

Mdog

[Sazirah]

Hi Mdog,

Thank you for your reply.

Understand on the troubleshooting done from your end, therefore I would like to check with you, can you confirm the OEM product that you are using with this i219-V. Also, appreciate if you can confirm that the product is embedded in the system. If yes, since we may have a limited support on this issue, it would be best if you can also get in touch with the OEM for further support since they have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you don’t lose features or customizations of the Ethernet controller.

Best Regards,

Sazzy_Intel

[Sazirah]

Hi Mdog,

Good day,

This is related to your enquiries above, I would like to check if the issue has resolved?

If you have any questions or clarifications, please let me know.

Regards,

Sazzy_Intel

[Sazirah]

Hi Daniel-O,

Thank you for your reply.

For i210-IT controller EEUPDATE, you may reach out to our Intel Embedded Community team by posting in Embedded Community forum. You may visit link below:

https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity

If you have any questions regarding this issue, please let me know.

Best Regards,

Sazzy_Intel

[Sazirah]

Hi Mdog,

My apologies, you may disregard my posting above as it is not related to your issue.

Best Regards,

Sazzy_Intel

[Sazirah]

Hi Mdog,

Good day,

I would like to follow up if you have any questions or clarifications regarding this case.

Feel free to contact us should you need any further assistance, and we will be more than glad to continue assisting you.

Regards,

Sazzy_Intel

[Sazirah]

Hi Mdog,

This is regarding your issue above, since we have not seen an update, if you need any additional information, please submit a new question as this thread will no longer be monitored.

Best Regards,

Sazzy_Intel