Ethernet Products
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Ethernet Controller not downloading new drivers

Plumphrey
Beginner
2,991 Views
Hi,

I’ve been having this issue for about a week now, and I’ve tried every YouTube solution I could find. I don’t know how this issue started, just that I turned on my computer and it stopped connecting to the Ethernet. I’ve tried downloading new intel Ethernet drivers (28.0) aswell as network adapter updates, but they haven’t changed anything. After uninstalling and re installing the controller, it still said it needed an update even though I downloaded it from the latest release! I should clarify, The Ethernet under network adapters in device manager is hidden from site, and the Ethernet controller under other devices is the one that requires an update. I’ve bought another Ethernet cord so i know that’s not the issue either. I am lost on what steps I can take to resolve this issue. I’ll send a picture of my device manager.

I don’t know how much info you need but I’ll try to give as much as I can:
My Ethernet controller hardware ID is PCI\VEN_8086&DEV_15FS&SUBSYS_00008087&REV_01
My Processor is a RYZEN 9 3900x
My motherboard is a ASUS ROG STRIX B550 Gaming
I have Xfinity Wi-Fi


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11 Replies
Plumphrey
Beginner
2,989 Views
Update: Couldn’t fix it, but now I completely uninstalled the Ethernet controller under network adapters and I can’t figure out how to get that back either. This is so difficult lol
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Victor_G_Intel
Employee
2,924 Views

Hello Plumphrey,


Thank you so much for contacting Intel customer support,


To further assist you please provide the following report:


Intel® System Support Utility (Intel® SSU)


https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-


  • Open the application and click on "Scan" to see the system and device information
  • By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".


Best regards,


Victor G.

Intel Technical Support Technician  


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Plumphrey
Beginner
2,910 Views
Hi Victor,

Thank you for your response. Ive downloaded the software and followed your steps. I’m not sure what exactly you’d like me to show you from the report in the system support utility, and I cant send photos in a reply so I’ll just copy over what it Says. What are the next steps I need to take to fix this issue?

I built this computer a year ago and this is the first time anything like this has happened.

Under Network:
Intel @ Network Connection Install Options - Not Available
Intel @ Network Connections Version - 28.0.0.2
Intel @ PROSet/Wireless Software Version - Not Available

Under Computer:
BaseBoard Manufacturer - ASUSTeK COMPUTER INC.
BIOS Mode - Legacy
BIOS Version/Date - American Megatrends Inc. 2006. 03/19/21
CD or DVD - Not Avalible
Embedded Controller Version - 255.255
Platform Role - Desktop
Processor - AMD RYZEN 9 3900C 12 Core Processor
Secure Boot State - Not Avalible
SMBIOS Version - 3.3
Sound Card - NVIDIA Virtual Audio Device
Sound Card - High Definition Audio Device
Sound Card - VB-Audio VoiceMeeter VAIO
Sound Card - NVIDIA High Definition Audio
Sound Card - Oculus Audio
System Manufacturer - ASUS
System Model - System Product Name
System SKU - SKU
System Type - x64 Based
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Victor_G_Intel
Employee
2,883 Views

Hello Plumphrey,


Thank you so much for your response.


What we will need you to do is share the file generated by the tool, if you follow the steps previously provided you will be able to get a log in the form of a .txt file with your system’s information that you can then share in your next response so we can continue with the support.


Best regards,


Victor G.

Intel Technical Support Technician  


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Plumphrey
Beginner
2,870 Views

Hi Victor,

 

Thanks for the help, heres the file i got from the scan

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Victor_G_Intel
Employee
2,840 Views

Hello Plumphrey,

 

Thank you so much for contacting Intel customer support,

 

To continue with this request, please proceed with the following:

 

Proceed with a clean installation of the latest driver provided by ASUS, if the latest driver doesn’t work you can try with the driver before that one.

 

Clean Driver Installation Guide for Intel® Ethernet Connections

 

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

 

Latest driver (ASUS) V1.1.4.38

 

https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/DRV_LAN_Intel_I225_I226_SZ-TSD_W10_64_V11438_20230322R.zip?model=ROG%20STRIX%20B550-F%20GAMING

 

Previous driver (ASUS) V1.1.3.34

 

https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/DRV_LAN_Intel_I225_I226_SZ-TSD_W10_64_V11334_20230131R.zip?model=ROG%20STRIX%20B550-F%20GAMING

 

In case none of the drivers from ASUS work, as a last option please try with us by following the same clean installation steps, if the latest driver doesn’t work please try the previous one.

 

Latest driver (Intel) 28.0

 

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

 

Previous driver (Intel) 27.8

 

https://www.intel.com/content/www/us/en/download/15084/764106/intel-ethernet-adapter-complete-driver-pack.html

 

Important notes:

 

  • Please bear in mind that this adapter that you have is a LOM or land-on motherboard model, these types of adapters are provided to manufacturers such as ASUS so they can integrate them into their desktop and laptop motherboards; therefore, the drivers that are the recommended ones are theirs since they are customized versions of our generic drivers.  
  • If none of the drivers above work and the issue persist, please get in touch with ASUS directly to continue with the support.

 

Best regards,

 

Victor G.

Intel Technical Support Technician  

 

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Plumphrey
Beginner
2,789 Views
Hi Victor,

Thank you so much for the help, but there’s one more issue I have. I feel as if these steps might work, but I cant try them. As I mentioned in one of my earlier replies, I deleted the network adapter from the network adapters list in device manager and I’m unable to get it back. I just did a factory reset in my computer and it’s still not appearing. Without it, I can’t update the drivers. Is there any way to get this missing adapter back without Wi-Fi on my computer? I’ve downloaded the drivers from a USB, could I download that again from a USB and where?
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Irwan_Intel
Moderator
2,695 Views

Hi Plumphrey,


Please try to follow the steps below to deploy a hardware scan via Device Manager:


1) Press the Windows key + R to open up a Run dialog box.

2) Next, type ‘devmgmt.msc” and press Ctrl + Shift + Enter to open up a Run dialog box.

3) Click Yes to grant admin access when prompted by the User Account Control (UAC). 

4) Once you’re finally inside Device Manager, scroll down through the list of settings and right-click on Network adapters.

5) Click on Scan for Hardware changes from the context menu that just appeared. 

6) Wait until the scan is complete, then scroll down and open the Network adapters drop-down menu. You should now be able to spot an entry associated with the Adapter driver.

Right-click on it and choose Update driver from the context menu that just appeared


You may follow the guide below on how to manually install the driver.

https://www.intel.com/content/www/us/en/support/articles/000022174/ethernet-products.html


Please let me know if this works for you.


Thanks,

Irwan_Intel


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Irwan_Intel
Moderator
2,606 Views

Hi Plumphrey,


I hope this message finds you well. I am following up on the information I sent over to you earlier to see if you have had the chance to review it. 

If you have any questions or concerns, please don't hesitate to let me know, as I am more than happy to assist you with any additional information or clarification you may need.


I would like to provide you with the link for the system driver. However, please note that as you are using an Asus device, it would be best for you to contact Asus directly for the most up-to-date and comprehensive drivers.


Asus driver link:

https://rog.asus.com/motherboards/rog-strix/rog-strix-b550-f-gaming-model/helpdesk_download/


Intel Generic driver:

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html


Please feel free to reach out if there is anything else I can assist you with.


Regards,

Irwan_Intel


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Irwan_Intel
Moderator
2,463 Views

Hi Plumphrey, 


I wanted to follow up and inquire if you've had the opportunity to review the previous post and 

Please feel free to inform me if you have any additional questions or concerns.


Regards,

Irwan_Intel


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Irwan_Intel
Moderator
2,327 Views

Hi Plumphrey,


Since we haven't received any further feedback from you, we will proceed to close this case. Please be note that once a case is closed, the thread will no longer be monitored.

If you have any additional questions or concerns, please feel free to open a new thread, and we'll be happy to assist you further.


Regards,

Irwan_Intel


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