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Ethernet driver issues

arunyo
Beginner
641 Views

Hello,

I've recently run into an issue with my ethernet driver. It was working fine until about a week ago then completely stopped functioning. In device manager ethernet controller now shows up in the "other devices" section and every time I try to install new drivers it fails. From the events section in properties, it looks like it tried to install an update and failed previously. 

I am using a NUC11PAHI5 with no modifications. The ethernet controller hardware ID seems the same being PCI\VEN_8086&DEV_15FD&SUBSYS_00008086&REV_01.

Any help would be appreciated.

Thanks,
Alex

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4 Replies
Jocelyn_Intel
Moderator
570 Views

Hello, @arunyo  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your NUC, I will gladly assist you here. 

 

  1. Did the Ethernet functions stop working as well or is it just an issue in Device Manager? (No ethernet connection) 
  2. Make sure you have the latest OS updates. 
  3. Can you please provide us with a screenshot showing this issue? 
  4. Please run this tool and attach the report: 

 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Moderator
464 Views

Hello, @arunyo   

 

We hope you are great. 

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Moderator
448 Views

Hello, @arunyo     

 

We have not heard back from you, so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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mircolino
Beginner
235 Views

@arunyo , have you ever resolved this issue? I'm suddenly experiencing the same problem.

NIC was working fine, then all of a sudden, it stopped working. The Windows 11 Device Manager is now showing PCI\VEN_8086&DEV_15FD&SUBSYS_00008086&REV_01 but cannot install any driver. 

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