Ethernet not working

[AlexPrues]

so i was trying to connect my ethernet and it will not update from the 2021 version and i need help ive tried manually so what do i do

[AlHill]

And what ethernet do you have?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[Dineshbabu]

Hi AlexPrues,

Greetings!

Thank you for posting in Intel Community. We acknowledge receipt of your concern and want to assure you that assisting you is our top priority. To effectively troubleshoot the issue you're facing, we require some additional information from your end.

Could you kindly provide the following details.

1. The model of the Ethernet card
2. The system model in which the card is installed
3. Confirmation on whether the card was purchased separately or came pre-installed with the system

Regards,

Dinesh

Intel Customer Support Technician

[Dineshbabu]

Hello AlexPrues,

Greetings for the day!

We are following up to find out if you were able to find the information we provided. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply.

Regards,

Dinesh

Intel Customer Support Technician

[Dineshbabu]

Hello AlexPrues,

Greetings for the day!

We would like to inform you that we are closing this request due to no response being received for our previous follow-ups. Please don’t hesitate to reach out with any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Best regards, 

Dinesh

Intel Customer Support Technician