HTPC Loses Network Connection when the TV, or AVR, is Switched Off

[kncowans]

Hello all

I have the 'ROG STRIX B760-I GAMING WIFI' Motherboard which has the Intel i226-v Lan Adapter on the Board.

My HTPC is connected, using HDMI, to a Marantz NR1609 AVR and then on to an LG 49SK8500PLA TV.

I run Windows 11 which is all up to Date as are the Network and Display Drivers (Intel UHD 770).

I am using Plex Server and Plex HTPC on the HTPC which are both up to Date.

I am experiencing a Weird Issue where the HTPC is Losing the Network Connection when the TV, or AVR, is Switched Off.

Power Management on the Nic is Disabled.

Surprisingly, no information is to be found in Event Viewer which is annoying.

Has anyone experienced an Issue such as this?

Thanks in advance

Kevin

[MACM]

Hi kncowans

Greetings of the day.

Hope you are doing great.

As you have mentioned that the I226 -v Lan Adapter on the Board.

We appreciate you reaching out to us regarding the reported issue. As the product was purchased from one of our OEM partners, we kindly advise you to contact the OEM's support team for assistance. They will be best equipped to provide support and address any concerns related to the product's warranty coverage.

Feel free to reply to this email if you have any further questions or need assistance. We're here to help.

Best regards,

Mohammed Ali CM

Intel Customer Support