I am facing issue XL710 QDA2 link not detected.

[apapr]

Hi,

XL710 QDA2 link not detected.

I am facing below issue, below if output of modinfo i40e

filename: /lib/modules/4.4.0-31-generic/updates/drivers/net/ethernet/intel/i40e/i40e.ko

version: 2.7.29

license: GPL

description: Intel(R) 40-10 Gigabit Ethernet Connection Network Driver

author: Intel Corporation, <e1000-devel@lists.sourceforge.net>

srcversion: 2212C8D31172FBDBC9A1647

alias: pci:v00008086d0000158Bsv*sd*bc*sc*i*

alias: pci:v00008086d0000158Asv*sd*bc*sc*i*

alias: pci:v00008086d000037D3sv*sd*bc*sc*i*

alias: pci:v00008086d000037D2sv*sd*bc*sc*i*

alias: pci:v00008086d000037D1sv*sd*bc*sc*i*

alias: pci:v00008086d000037D0sv*sd*bc*sc*i*

alias: pci:v00008086d000037CFsv*sd*bc*sc*i*

alias: pci:v00008086d000037CEsv*sd*bc*sc*i*

alias: pci:v00008086d00001588sv*sd*bc*sc*i*

alias: pci:v00008086d00001587sv*sd*bc*sc*i*

alias: pci:v00008086d000015FFsv*sd*bc*sc*i*

alias: pci:v00008086d00001589sv*sd*bc*sc*i*

alias: pci:v00008086d00001586sv*sd*bc*sc*i*

alias: pci:v00008086d00001585sv*sd*bc*sc*i*

alias: pci:v00008086d00001584sv*sd*bc*sc*i*

alias: pci:v00008086d00001583sv*sd*bc*sc*i*

alias: pci:v00008086d00001581sv*sd*bc*sc*i*

alias: pci:v00008086d00001580sv*sd*bc*sc*i*

alias: pci:v00008086d00001574sv*sd*bc*sc*i*

alias: pci:v00008086d00001572sv*sd*bc*sc*i*

depends: ptp,vxlan

vermagic: 4.4.0-31-generic SMP mod_unload modversions

parm: debug:Debug level (0=none,...,16=all) (int)

output for ethtool enp8s0f1

 Settings for enp8s0f1:

Supported ports: [ ]

Supported link modes: 40000baseCR4/Full

Supported pause frame use: Symmetric

Supports auto-negotiation: Yes

Advertised link modes: 40000baseCR4/Full

Advertised pause frame use: No

Advertised auto-negotiation: Yes

Speed: Unknown!

Duplex: Unknown! (255)

Port: Other

PHYAD: 0

Transceiver: external

Auto-negotiation: off

Supports Wake-on: d

Wake-on: d

Current message level: 0x0000000f (15)

drv probe link timer

Link detected: no

Amit

[Mike_Intel]

Hello apapr,

I just want to check if you already logged a request with your local warranty team?

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

Under Contract to Intel Corporation

[Mike_Intel]

Hello apapr,

Just sending another note to check if you already requested a replacement with your local support team.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

Under Contract to Intel Corporation

[apapr]

Not yet sent that for replacement. What reason I have to mention while replacement? Can it be done on other country from where it had been procured?

[Mike_Intel]

Hello apapr,

You may report the same fault description that you provided here. Every country has its own warranty team for them to assist you check the issue, validate the markings and drop an order.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

Under Contract to Intel Corporation

[Mike_Intel]

Hello apapr,

Just want to check if you already contacted your local warranty team regarding issue.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

Under Contract to Intel Corporation