I219-LM DeviceLayerSendPacket Error

AskAgain · ‎12-02-2023

Hi!

When the workstation starts, the (only) first onex authentication stops at a given handshake point (the client waits up to 30 seconds for a response or starts a new authentication).
Authentication is EAP-MSCHAP v2 (computer authentication).
The network adapter is Intel I219-LM.
Latest drivers available Clean installs tested from both OEM (HP EliteDesk 800 G4 WKS TWR) and Intel.

At first I thought it was a Windows problem, but I was unsure.
The problem also exists in Windows 10 and 11 environments.
This phenomenon was not experienced with a Realtek network card tested in the same environment.
The Microsoft-Windows-Wired-AutoConfig/Diagnostics log notes the phenomenon as follows:
21004 DeviceLayerSendPacket operation failed, 0x1F
21026 Adapter ({.. I219-LM ..}): SendOneXPacket operation failed: 0x1F
(Tried a couple of settings such as turning off energy saving, turning off Gb speed, but no change resulted from this point of view.)

I would love to read any progress.

Thanks & Regards!

Srri · ‎12-04-2023

Hello Ask Again,

Thank you for contacting Intel Customer Support.

Can- you provide us which link that you used to update the driver. Also could you please provide us the details as below:

1.Screenshot of the error

2.SSU Logs

Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:

Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".
Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

If you have any further questions or queries, please kindly let us know.

Best Regards,

Srri

Intel Customer Support

Srri · ‎12-07-2023

Hello Ask again,

We are following up to find out if you were able to complete the actions we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Best Regards,

Srri

Intel Customer Support

Srri · ‎12-10-2023

Hello Ask again,

We are following up to find out if you were able to complete the actions we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Best Regards,

Srri

Intel Customer Support

AskAgain · ‎12-10-2023

Hi Srri!

Sorry for the delay, but in the meantime the data collected took the troubleshooting in a different direction.
(The first EAP handshake error also occurs with other network cards. Also, if the network is connected with a delay of a few seconds, the error is not experienced.)
Downloaded file: Release_28.2.1.zip (~814MB); access applied driver: Release_28.2.1.zip\PRO1000\Winx64\W11\.

I completed the SSU logging, but our data protection policy does not allow the release of the information contained in it, nor can I manually anonymize such a large amount of data.

However, he pointed out an event that is also questionable to me, how it has an effect in this regard:

Device settings for PCI\VEN_8086&DEV_15BB&SUBSYS_83E0103C&REV_10\3&11583659&0&FE were not migrated from previous OS installation due to partial or ambiguous device match. (W11 22H2 upgraded from w10)

Last Device Instance Id: SW\{eeab7790-c514-11d1-b42b-00805fc1270e}\asyncmac
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FFFFFFFFF132
Present: false
Status: 0xC0000719

Device PCI\VEN_8086&DEV_15BB&SUBSYS_83E0103C&REV_10\3&11583659&0&FE was configured.

Driver Name: oem46.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 07/04/2023
Driver Version: 12.19.2.55
Driver Provider: Intel
Driver Section: E15BB.10.0.1.19H1
Driver Rank: 0xFF2001
Matching Device Id: PCI\VEN_8086&DEV_15BB
Outranked Drivers: net1ic64.inf:PCI\VEN_8086&DEV_15BB:00FF2001
Device Updated: false
Parent Device: ACPI\PNP0A08\0

If you have any specific ideas, I'd be happy to share similar, simpler information.

Thanks!

Srri · ‎12-11-2023

Hello Ask Again,

Could you please provide the picture of the error message and can take pictures from the event logs.

Its more likely issue with System but however can please share the details that we requested.

If you have any further questions or queries, please kindly let us know.

Best Regards,

Srri

Intel Customer Support

AskAgain · ‎12-11-2023

The issue has also been raised for MS: link.
I also attached the pictures of my last comment.

Thanks!

Srri · ‎12-11-2023

Hello Ask Again,

Thank you for the updates, for this issue we would like to suggest you to post the questions to our Intel Embedded Community for more advance troubleshooting. Please use the link as below to post your questions.

https://community.intel.com/t5/Embedded-Products/ct-p/embedded-products

If you have any further questions or queries, please kindly let us know.

Best Regards,

Srri

Intel Customer Support

AskAgain · ‎12-14-2023

Hello!
Could a device driver be the cause?:
If lldp protocol traffic is wedged between the eap handshake is this why eap-host/OneX does not work properly?
(On the MS side, there is very little documentation on what Windows uses.
All the traffic is that the workstation communicates its own MAC address addressed to itself or with multicast.
The OneX problem does not occur if the mslldp service is disabled or the protocol is removed from the adapter. We are investigating possible side effects...)
Thanks!

Srri · ‎12-17-2023

Hello Ask Again,

Thank you for the updates, for this issue we would like to suggest you to post the questions to our Intel Embedded Community for more advance troubleshooting. Please use the link as below to post your questions.

https://community.intel.com/t5/Embedded-Products/ct-p/embedded-products

If you have any further questions or queries, please kindly let us know.

Best Regards,

Srri

Intel Customer Support

AskAgain · ‎12-17-2023

Thank you for your answer!
The error does not only occur with the network card mentioned in the title of the topic: "The first EAP handshake error also occurs with other network cards."
If you have any additional information, please let me know.

Best regards

Srri · ‎12-20-2023

Hello Ask Again,

Thank you for the updates, for this issue we would like to suggest you to post the questions to our Intel Embedded Community for more advance troubleshooting. Please use the link as below to post your questions.

https://community.intel.com/t5/Embedded-Products/ct-p/embedded-products

If you have any further questions or queries, please kindly let us know.

Best Regards,

Srri

Intel Customer Support

Srri · ‎12-26-2023

Hi Ask Again,

Please go ahead and check with Intel Embedded Community as advised previously, we will proceed to close the case.

You may receive an invitation to take a survey in a few days. We value your feedback and look forward to hearing about your support experience.

Best regards,

Srri

Intel® Customer Support